iPMC_i-Performance Managment Training and Consulting
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The principal focus of i-Performance Management Consultancy is to become the preferred knowledge partner for management development solutions to enhance organizational performance. contact us @0912 16 21 08
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Channel Posts
Case Study_Nib Bank’s Diaspora Mortgage Journey.pdf2.32 KB
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| 6 |  Upcoming Training | 634 |
| 7 |  +3From Crisis to Resilience
i-PMC is pleased to have successfully delivered the “Learning, Growing, Thriving Together: Building Resilience Through Reflection” program for Elfora Agro-Industries PLC – Bishoftu Poultry Farm.
The training provided an opportunity to reflect on the recent incident, identify lessons, strengthen accountability, teamwork, communication, risk management, and build practical actions for a more resilient operation.
The key message:
Small gaps can create big consequences—but learning, teamwork, and accountability can build stronger defenses.
We sincerely appreciate Elfora’s openness and commitment to learning.
🙏 Wishing Elfora a strong recovery, successful turnaround, and an even stronger comeback!
From Crisis → Learning → Action → Resilience → Stronger Future. 💪🐔
#iPMC #Elfora #Resilience #OrganizationalLearning #StrongerComeback | 617 |
| 8 |  +2NIB Bank Completes Service Quality Training Rounds
i-Performance Management Consulting (iPMC) successfully concluded three rounds of "Managing Service Quality & Coaching for Excellence," a two-day leadership program for NIB International Bank Branch Business Managers (BBMs). BBMs learned practical approaches to strengthen service quality, coach teams, and manage customer experiences.
Key capabilities covered:
🔹 Customer-centric service mindset
🔹 Customer needs and expectations
🔹 Service quality standards and measurement
🔹 Coaching for excellence
🔹 Communication, empathy, and emotional intelligence
🔹 Managing difficult customer situations
🔹 Feedback for continuous improvement
🔹 Accountability and a culture of excellence | 713 |
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| 10 |  +8Raising the Standard of Service Excellence at NIB Bank!
i-Performance Management Consulting (iPMC) is pleased to have successfully delivered the first round of “Managing Service Quality & Coaching for Excellence”, a two-day program designed for NIB International Bank Branch Business Managers (BBMs).
Today, we are excited to begin the second round of this important learning journey, equipping BBMs with practical tools to lead service quality, coach their teams, understand customer expectations, and create consistently excellent customer experiences.
Why does this matter? Research consistently shows that customer experience is a powerful driver of loyalty, retention, and business growth. With customers becoming increasingly demanding and technology rapidly transforming service delivery, organizations must go beyond simply responding to customers they must anticipate needs, build trust, and create memorable experiences.
Our focus goes beyond theory, emphasizing:
Customer-centric service mindset
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| 12 | Thank you | 326 |
| 13 | Here it is doc | 339 |
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| 16 | Thank you | 252 |
| 17 |  Ashe, done! | 296 |
| 18 | Thank you Heni | 276 |
| 19 |  Greeting
Well done!
good luck 🤗 | 293 |
| 20 | Thank you for your prompt response | 268 |
