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COALCLOUD（NEW）
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用户至上，服务至上 官网:https://www.coalcloud.net/ 群组:https://qm.qq.com/q/cP29mam1Y4 补货通知:https://t.me/coalcloud_stock
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-624 hours
-387 days
-11030 days
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June '26
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December '23
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December '20
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Channel Posts
尊敬的 CoalCloud 用户：
目前，因上游域名解析服务出现突发故障，导致 CoalCloud 旗下所有服务（包括官网、控制面板及依赖域名的节点通信服务）的解析受到全面影响。部分地区用户可能会遇到无法正常访问或连接超时的情况。
我们在排查到该问题后已第一时间紧急介入处理，目前已将全量域名解析切换至新的域名服务器（NS）。受全球 DNS 缓存更新机制的限制，新 NS 记录的同步生效仍需要一定的时间。在此期间，各项服务的域名访问可能会有短时间的间歇性中断或异常。请您放心，本次故障仅为域名解析层面问题，您已购买的各节点云服务器底层实例及直接使用 IP 访问的业务均保持正常运行。
当前全网 DNS 记录正在自动同步中，请您耐心等待 NS 逐步生效即可。若您急需访问官网或相关服务，可尝试清除本地设备及浏览器的 DNS 缓存，或将本地网络的 DNS 临时更改为公共解析地址后重新尝试。在此期间，无需对您的云服务器执行任何重启或系统重置操作。
对于本次解析异常给您带来的不便，我们深表歉意。我们将持续优化基础架构的灾备方案，进一步提升整体服务的抗风险能力。待解析全面恢复后，如您遇到任何业务问题，请随时通过官网在线客服或提交工单与我们联系。
CoalCloud 技术团队
https://coalcloud.net/
| 2 | 尊敬的 CoalCloud 用户：
近期接上游运营商及相关监管部门通知，为进一步加强网络信息安全与合规管理，防范非法跨境及违规流量，相关业务节点已全面部署并启用严格的 24 小时流量监控与审查机制。本公告旨在向您通报最新的合规管控风险及业务准入标准。
目前，相关业务资源已全面接入以下五个 24 小时实时扫描与监控系统：1. 针对 VPN、对等流量及出入国际流量进行扫描监控的自研软件系统；2. 傲盾 VPN 检测系统；3. 慧林非法检测系统；4. 省网信办在省网络出口新架设的非法跨境检测设备；5. 省级运营商的非法流量检测系统。上述系统将对各项业务的网络流量进行全天候的严格核查，对违规流量实施零容忍政策。
基于上述合规要求，请您务必加强自身业务的合规性审查与安全管理。自即日起，我们仅接受在上述五个检测系统中无异常的合规业务，并全面实行预付费模式。若您的服务器在使用过程中被上述系统检测出违规行为，我们将严格执行立即清退处理，且不提供任何退款，同时相关违规信息将依法全数通报至上级监管单位。请您务必规范使用网络资源，如您的业务存在合规风险，请立即停止相关应用的运行。
感谢您的理解与配合。我们将持续遵守相关法律法规，致力于为您提供合规、稳定的云基础服务。如您对上述合规要求有任何疑问，请通过官网在线客服或提交工单与我们取得联系。
CoalCloud 技术团队
https://coalcloud.net/ | 9 675 |
