Easy Access
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Easy Access (https://easyaccess.com.ng) is a Telecommunication Company which offers Data, TV Subscription, Electricity Bill Payment, Exams/Result Checker pins (WAEC, NECO, NABTEB, NBAIS) at affordable prices. We are trusted, consistent and reliable.
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Issues with Monnify (Auto-Wallet Funding) now resolved. All pending transactions is been credited or refunded.
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Please note that AUTO-WALLET FUNDING to your Unique bank account(s) (MONNIFY) is fluctuating. You may experience some skipping/failed funding. Understand that this is general as all fundings will be resolved once network is restored.
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Hello all,
We have resumed debiting/charging users for “Activation of Share…” failed response from MTN. Note that you will NOT be refunded for such response until a screenshot evidence is provided that the affected number has been linked with NIN. This evidence should be sent to the WhatsApp customer service alongside the transaction ID. The evidence must show the attempted phone number.
We noticed some users kept retrying failed “Activation of Share…” transactions almost 15times🥲 and more. And we are debited per attempt. Imagine someone attempting 5GB for 15times. This is hillarous as so much lossess have been incurred already. Kindly understand with us and adhere to the guidelines stipulated.
Thank you.
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*Also, On the issue of some MTN CG and CGLite showing processing, please note that many of them delivered while others didn’t. It is as a result of delayed response fredback from MTN during downtimes.*
*Only submit a complaint when a customer complains of not receiving the data. Also, your patience is highly required as the team is gradually taking time to treat theses issues. There are alot of backlogs due to frequent downtimes lately and poor network to hasten the process.*
We will further implement alternative measures to work around this.
Thank you!
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We have successfully refunded in bulk all of these incomplete message response without Data Plan size and vendors balance for MTN SME data for 15th and 16th March, 2024. Sources confirmed it didn’t deliver. Please also refund your customers for such transactions.
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According to sources,
*MTN users if you're having network issues download X vpn from PlayStore*
Switch from auto to UDP
All your network issues will be fixed immediately
Confirmed.
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MTN SME AND OTHER PRODUCTS IS GOING WELL. There’s Auto Refund for Oops Activation of… Failed responses.
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MTN SME AND OTHER PRODUCTS IS GOING WELL. There’s Auto Refund for Oops Activation of… Failed responses.
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*We will refund all* "Activation of SHARE GB was not successful. Please try again" *which occured from 12pm - 1:30pm today.*
Also, *If you can’t access our website or your website or some other websites, it is a general issue as MTN and Airtel servers when down. Try using GLO it may go through.*
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UPDATE ON GLO CG DATA:
You may experience delays in delivery of GLO CG Data. This is general and from Glo. Customers may receive data after few hours even when delivering response is shown. So relax and assure your customers they will receive the data.
We will keep watching closely. Thank you.
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All complaints should be submitted on the website.
Easyaccess has instructed its agents to refund failed orders of day before yesterday (Wednesday 28th Feb.) during the period of the MTN downtime.
Such orders can only be refunded when users can;
1. State in the additional comment when filling the complaint form that;
the said phone number has bought data successfully before on our website in the past two weeks with proof of old successful ID.
*For first time customers who hasn’t bought before, a proof that NIN was linked to the affected number must be submitted to the WhatsApp customer service on (09136249466) with the transaction ID.
Here’s steps to get NIN linking proof;
-Ask the customer to download mtn app and login with the phone number.
-Screenshot where they say NIN Status “Linked” showing the phone number.
-send screenshot to the WhatsApp agent with the transaction ID.
Thank you.
