Digital Purse

📌 SWY Refund Update — CARD 556735 We’re pleased to announce that refunds for users who submitted their SWY refund requests between September 26th – October 2nd, 2026 have now been processed. ✅ If you submitted your refund request during this period, the refunded funds should now be available in the USDT-BEP20 wallet address you provided. 🔔 Still haven’t submitted your refund request? If you previously had a SWY card with a remaining balance and have not yet submitted your refund request, the refund portal is still open. Please submit your request using the link below so we can include your refund in the next payout scheduled for October 10th, 2026: 👉 https://digitalpurse.cards/optio_refund 🙏 Thank you for your patience, understanding, and continued support.

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✅ 493724 Card Replacement Completed All 493724 cards with an existing balance have now been replaced and sent out as part of the migration by the issuing bank. We sincerely appreciate your patience, trust, and understanding throughout this process. 🙏 Thank you for your continued support.

📌 SWY Refund Update — CARD 556735 We’re pleased to announce that refunds for users who submitted their SWY refund requests between September 19 – 25, 2026 have now been processed. ✅ If you submitted your refund request during this period, the refunded funds should now be available in the USDT-BEP20 wallet address you provided. 🔔 Still haven’t submitted your refund request? If you previously had a SWY card with a remaining balance and have not yet submitted your refund request, the refund portal is still open. Please submit your request using the link below so we can include your refund in the next payout scheduled for October 3, 2026: 👉 https://digitalpurse.cards/optio_refund 🙏 Thank you for your patience, understanding, and continued support.

🟢 Important Update for 4937 Cardholders Affected cardholders should now contact support to get a replacement card. Please send a message to @pursemodbot to receive instructions on how to contact our support team. ⚠️ Please note: We will never message you first. Be cautious of anyone who contacts you claiming to be from support. Thank you for your patience and understanding throughout this process. We truly appreciate it.

📌 Important Update for 4937 Cardholders We are aware that cards starting with 4937 are currently displaying a zero balance. Please do not worry — your funds are safe and this does not mean your balance has been lost. The bank is currently carrying out a migration process to replace these cards. Once the migration is completed, your existing balance will be transferred to your new card. 🔄 Expected completion: Wednesday 23rd sept – Monday 28th sept We sincerely apologise for the inconvenience and frustrating experience this may have caused. We truly appreciate your patience, understanding, and continued trust in DigitalPurse while we work to complete the migration. 🙏 Thank you for your patience and understanding.

⚠️ Naira & MoMo Transaction Delays We are aware of the delays currently affecting the confirmation of Naira and Mobile Money (MoMo) transactions processed through Flutterwave. We sincerely apologize for the inconvenience this may be causing. We are already following up with Flutterwave and actively working to get the issue resolved. Please rest assured that your order will be confirmed once Flutterwave resolves the delay on their end. In cases where a transaction cannot be completed, Flutterwave may process a refund back to your account. ⚠️ For now, we strongly recommend prioritizing crypto payments where possible until the Flutterwave delay is fully resolved and the service is confirmed to be operating normally. We understand how frustrating this may be, and we appreciate your patience and understanding while we work with Flutterwave to resolve the issue.

We urge all affected 556735 cardholders with remaining funds to please submit their refund request using the link below if you have not already done so: 👉 https://digitalpurse.cards/optio_refund 📅 Next Payout: Refund requests submitted from today will be included in the next payout scheduled for Saturday, September 26, 2026. We strongly encourage all affected cardholders who have not yet submitted their request to do so before the next payout to ensure their request can be processed accordingly. 🙏 Thank you for your continued patience, trust, and cooperation throughout this process. We sincerely appreciate your understanding.

📢 IMPORTANT REFUND UPDATE — CARD 556735 We’re pleased to announce that refunds for users with cards starting with 556735 who successfully submitted their refund requests before September 18, 2026 have now been processed. ✅💰 The refunded funds should already be available in the USDT-BEP20 wallet address provided during the refund request. 🔔Haven’t submitted your refund request yet? If you have a card starting with 556735 and have not submitted a refund request, please do so as soon as possible using the link below: 👉 https://digitalpurse.cards/optio_refund 🙏We sincerely thank you for your cooperation, trust, and understanding throughout this period. We appreciate your patience as we work to ensure all eligible refunds are completed.

SWY Refund Process Now Open for Affected 556735 Cards We sincerely apologise for the service interruption that affected SWY cards in July, particularly cards beginning with 556735. We are pleased to share that the SWY Refund Portal is now open for eligible 556735 cards that had an available balance prior to the service interruption. How to submit your refund request Please visit the following link to submit your refund request: https://digitalpurse.cards/optio_refund Please carefully review each section of the refund form and all information provided. The portal contains important details about the refund process, including the expected timeline for receiving your refund after the form has been successfully completed. We sincerely apologise once again for this experience and for the inconvenience it has caused. We hope that this refund process helps us rebuild your trust in our services. Thank you for your patience, understanding, and continued support.

🚨 Important Update on Old SWY Cards 🚨 We’re truly sorry for the horrible experience many of you have had to endure over the past few weeks due to the technical issue with the card issuer. We want to reassure all users holding an affected card beginning with 556735 that we are fully committed to ensuring that users with a balance on their affected cards receive their full refunds. We also want to let you know that we are making progress. Today, we sent the affected cards to the issuer for review and resolution. We will continue to communicate with you and provide further updates as soon as we have a confirmed resolution. We completely understand that this has been a truly awful experience and that it has shaken your confidence in using our products. We would feel the same in your position. As a platform, we take responsibility for the products and services we provide. However, some of these products are facilitated by external providers, such as the card issuer in this case. Unfortunately, this means there are situations where our ability to resolve an issue directly is limited until we can escalate it further up the chain, closer to the banks and institutions that ultimately issue the cards. Thank you for your patience and understanding. We know that words alone cannot undo the frustration and disruption this has caused, but we are committed to seeing this through and making sure affected users receive the refunds they are entitled to.

Server provider maintenance has now been completed. The mobile app and Telegram bot are back up and running. We apologize for any inconvenience caused and appreciate your patience and understanding. 💚

Service Update: Temporary Downtime Due to Urgent Server Maintenance We sincerely apologize for the unexpected disruption to our services. Our server provider is currently carrying out urgent maintenance, which has resulted in our services being temporarily offline. Unfortunately, this situation is beyond our direct control, and we are actively monitoring the issue while awaiting restoration from the provider. We understand how important reliable access to our service is and appreciate your patience and understanding during this period. We hope our server provider resolves the issue as soon as possible so that normal services can resume. We will keep you updated as soon as we receive further information. Thank you for your patience and continued trust and support.

🚨 SECURITY ALERT: Beware of a Fraudulent Website We have become aware of a fraudulent website, digitalpurse.store, that is impersonating DigitalPurse. This website is not affiliated with DigitalPurse and may attempt to mislead users into providing personal or financial information. ⚠️ Our only official website is: https://digitalpurse.io For your safety: * Do not enter your login credentials or personal information on digitalpurse.store. * Do not make any payments or transactions through this website. * Always verify that you are visiting https://digitalpurse.io before signing in or completing any transaction. We have reported this fraudulent website to the appropriate providers and are actively working to have it taken down. If you have visited the fraudulent website or believe you may have shared any sensitive information, we strongly recommend that you: * Change your DigitalPurse password immediately. * Review your financial accounts for any unauthorized activity. * Contact your bank or card issuer if you believe your payment details may have been compromised. * Reach out to our support team if you require assistance. Your security is our highest priority. We appreciate your vigilance and encourage everyone to share this announcement to help protect other members of the DigitalPurse community. Stay safe, and always use our official website: https://digitalpurse.io

We’re currently experiencing a temporary issue with our server provider 💚 Some users may notice delays or interruptions while using our service. Our team is actively working with our infrastructure partner to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

🚨 Important Update on Old SWY Cards 🚨 We have an important update regarding the old non-reloadable SWY cards. If you currently have an old SWY card starting with 486555 or 537100 that is no longer working, please contact our support team for a possible card replacement. ⚠️ Please note: This announcement is strictly for users with old SWY cards starting with 486555 or 537100 that are experiencing issues. We sincerely apologize for any inconvenience caused and truly appreciate your patience and understanding. 🙏 Thank you for choosing us. 💚

New month, new wins 💳✨ More control. More security. Zero stress. You focus on living — we’ll handle your payments. Let’s make this month count 🚀

📢 Real-Time Support Now Available We’re pleased to introduce our real-time support system to better assist you whenever you need help or have general inquiries. You can now get instant assistance by simply sending a message to @pursemodbot. If @pursemodbot is unable to resolve your issue, it will guide you on how to connect with our human support team for further assistance. We remain committed to providing you with fast, reliable, and accessible support at all times.

📢 Important Notice for Pending Orders If your order has been unfilled for more than 24 hours, please follow these steps: • Open the app and tap More. • Scroll down and select Support. • Tap Help and choose an article related to your issue. If the article doesn’t resolve your problem, tap the 😞 sad emoji to start a live chat with our support team. Can’t access the app? Visit our Help Center: https://helpcenter.digitalpurse.io/en We sincerely apologize for any inconvenience and appreciate your patience.