Digital Purse

🚨 Important Update on Old SWY Cards 🚨 We’re truly sorry for the horrible experience many of you have had to endure over the past few weeks due to the technical issue with the card issuer. We want to reassure all users holding an affected card beginning with 556735 that we are fully committed to ensuring that users with a balance on their affected cards receive their full refunds. We also want to let you know that we are making progress. Today, we sent the affected cards to the issuer for review and resolution. We will continue to communicate with you and provide further updates as soon as we have a confirmed resolution. We completely understand that this has been a truly awful experience and that it has shaken your confidence in using our products. We would feel the same in your position. As a platform, we take responsibility for the products and services we provide. However, some of these products are facilitated by external providers, such as the card issuer in this case. Unfortunately, this means there are situations where our ability to resolve an issue directly is limited until we can escalate it further up the chain, closer to the banks and institutions that ultimately issue the cards. Thank you for your patience and understanding. We know that words alone cannot undo the frustration and disruption this has caused, but we are committed to seeing this through and making sure affected users receive the refunds they are entitled to.