Bitrix24 Talks

Left Menu In Bitrix24 The left menu is a panel where the main tools of Bitrix24 are located. Each user can customize it. Only the administrator can configure the menu for all employees. You can add a link to any Bitrix24 tool to have quick access to it.

Bitrix24 administrator can set the menu to all employees or hide tools that are not used in your company.

The order of menu items depends on the primary Bitrix24 tool. The Collaboration section is selected as primary tool by default. You can change it in the menu settings. The selected section will be located at the top. If you want to reset the menu, click Settings > Left menu > Reset menu. The sorting will be changed, added items and links will be removed. Learn more about how you can customize the Bitrix24 left menu HERE.

Leveraging Bitrix24 Automation To Accelerate Business Growth | Bitrix24 Partner Podcast In this episode, we sit down with the team from FullView Solutions, a Bitrix24 Partner based in South Africa, to explore how workflow automation is transforming the way small and medium-sized businesses (SMBs) compete in 2026. Discover how smart automation improves productivity, streamlines operations, and helps SMBs scale — all without losing that personal connection with clients. We also cover key challenges like security, privacy, and seamless integration of automation tools within Bitrix24. If you’re looking to boost efficiency, enhance sales, and future-proof your business with automation, this episode is for you. Make sure to subscribe to our Youtube Channel for more helpful content.

Log In To Mobile Bitrix24 Using QR Code 📱 Users who are already authorized in the web version or Bitrix24 application can enter the mobile application by QR code: they do not need to enter login and password.

QR code is personal. Use it only for personal authorization for security reasons.

Click on your photo to open the widget. Click Quick mobile login. Scan the QR code with your mobile camera. To switch to the mobile app, click Bitrix24. Done. You are authorized in the mobile application. Bitrix24 mobile app helps you send documents to clients, stay in touch with colleagues and keep up to date with company events even outside the office. Learn more about the Bitrix24 Mobile App Here.

Knowledge Bases Knowledge bases help you store important information for employees, such as regulations, work schedules, or report forms. Use it to collect, organize, and share data that simplifies the training of employees. Creating a knowledge base in Bitrix24 is as easy as creating a Bitrix24 site. All you need to do is select a knowledge base template and edit its blocks, and add videos and images. Pages and categories can be created on the main menu page. Go to Employees and open the Knowledge base tab to view the existing knowledge bases or create a new one. Instruct your employees to create a knowledge base for each department to keep all the essential information in one place.

The number of company knowledge bases you can create depends on your plan.

Also, you can add a knowledge base to a workgroup or project. Use it to draw up the rules of communication between its members or add report templates to describe the results of the project. Learn more about knowledge bases in Bitrix24 HERE.

3 Ways to Design Revenue-Driven Whiteboards That Move Campaigns Forward Most marketing teams treat whiteboards like digital art projects. Colorful sticky notes cluster around abstract funnels, brainstorm sessions produce gorgeous mind maps, and everyone leaves the meeting feeling productive. Then nothing happens. The board sits there, pretty and useless, while actual campaign work gets done in spreadsheets and chat threads. Revenue-driven whiteboards flip this script entirely - they become the place where ideas transform into shipped campaigns, not where good intentions go to die.

The gap between planning and doing kills more campaigns than bad creative ever will.

What teams actually need is a direct pipeline from whiteboard element to completed task to measurable outcome. Here are the top 3 approaches to turn your boards from planning artifacts into execution engines: 1. Design Boards Around Campaign-to-Task Conversion From Day One The moment you create a whiteboard for campaign planning, structure it to drive conversions. Start by creating zones on your board that map directly to your team's actual responsibilities. 2. Establish Sprint Cadence Directly on the Board Without clear time boundaries, boards become graveyards of half-finished ideas. Building sprint cadence into your visual planning keeps momentum alive and creates accountability for delivery. 3. Connect Every Board Element to Pipeline Attribution Build attribution thinking into your whiteboard practice from the start. During campaign planning, include spaces for tracking metrics alongside the creative elements. Check out the complete list HERE.

7 Proven Async Workflow Practices That Eliminate Unnecessary Meetings The constant ping of notifications, the back-to-back video calls, the "quick sync" that somehow devours an hour - distributed teams know this chaos all too well. Async workflows offer a way out of this trap by letting team members contribute on their own schedules while keeping projects moving forward.

Building effective async workflows requires tools that actually support asynchronous communication patterns.

Here are seven practices for creating async workflows that work for both your internal team and external clients: 1. Turn Client Messages Into Trackable Tasks Instantly 2. Structure Your Drive Folders for Self-Service Access 3. Make Kanban Your Central Source of Truth 4. Build Audit Trails Through Threaded Comments 5. Create Structured Handoffs Between Time Zones 6. Replace Status Meetings With Async Updates 7. Design Communication Protocols That Scale Check out the full article HERE.

9 Steps to Create a High-Converting Social CRM Funnel A well-structured social CRM funnel compresses the distance between content consumption, first contact, qualification, and purchase into a 24-hour sales cycle. When someone engages with your content in the morning, they should receive a personalized follow-up by noon and a clear next step by evening.

A prospect who commented yesterday is already watching competitor content today.

Here are nine steps to build a high-converting social CRM funnel in one day: Step 1: Map Your Social Entry Points Step 2: Standardize Your Micro-CTAs for Each Format Step 3: Route Every Social Interaction into the CRM Automatically Step 4: Qualify Leads Quickly with Short Diagnostic Questions Step 5: Send Instant Follow-Up Sequences That Match Buyer Intent Step 6: Move Prospects into a Clear CRM Pipeline Step 7: Automate Tasks, Reminders, and SLA Rules Step 8: Connect Products, Quotes, and Payment Links to the Conversation Step 9: Measure the Full Social-to-CRM Loop Read the complete article HERE.

Emojis In Bitrix24 👀 Emoji are ideograms used in electronic messages and web pages to express ideas or emotions. Unlike emoticons, which are symbols, emoji are actual pictures. Emoji are supported by most operating systems, office suites, social networks, and messengers. Bitrix24 also supports emoji in Feed posts and comments, chats in Messenger, and the Bitrix24 Messenger app.

The same emoji can appear differently depending on your OS: colored, black-and-white, or even as an empty box.

Emoji on Mac There are different ways to use emoji on macOS: - Shortcut: Press Command (⌘) + Control (⌃) + Space and select a smiley. - Menu option: Click Edit, choose Emoji & Symbols, and select an emoji. - Chat icon: Use the smiley icon in a chat to find smileys. Check out this ARTICLE to find out how to use emojis on Windows and Linux.

Ever wondered if a company's size dictates its automation speed? Do bigger firms race ahead while SMBs hesitate to dive in? In the last episode of the Bitrix24 Business Podcast, we unpack real-world insights: how enterprise-scale operations leverage robust workflows for rapid scaling, yet smaller businesses often hold back due to integration fears, budget constraints, or skill gaps. Discover actionable tips to overcome hesitation—perfect for Bitrix24 users streamlining CRM, tasks, and sales funnels. Check out the full podcast episode with Modesto Flores from EG CONNECTS on our Youtube Channel HERE.

How Bitrix24 replaced SAP for 5,000+ people: the Grove Group story Grove Group is a corporation providing a wide range of services in areas like distribution, retail, supply chain, and logistics. They employ more than 5,000 people.

As a large company with over 1,000 employees, we were looking for a software solution that would help us communicate and collaborate efficiently, and Bitrix24 turned out to be exactly what we needed!

The Challenge In August 2021, we contacted an Official Partner of Bitrix24 in Vietnam with the desire to find a solution that would provide us with an effective internal communication interactive environment. Initially, we tested out Bitrix24 on a staff of 250 people (our core team), focusing on the task and project management system, interactive communication environment, and work reporting. The Solution A month later, satisfied with the initial results, we were ready for full implementation. We upgraded from the Professional plan to the Enterprise plan for 5,000 employees. The reason why we selected the Bitrix24 platform for deployment boils down to these 3 points: 1. The experience of the consulting team of the Bitrix24 Official Partner in Vietnam 2. The detailed, clear implementation plan 3. Highly professional experts who consulted us throughout the process. Find your local Bitrix24 Partner HERE.

AI Customer Communication Use Cases That Actually Work

Support teams represent the most obvious application, but AI customer communication creates value across multiple departments.

Customer support benefits from automated handling of routine inquiries, intelligent routing of complex issues, and AI-assisted responses that help agents work faster. Ticket volumes become manageable even as the customer base grows. Sales teams use AI to personalize follow-ups, prioritize leads based on engagement signals, and make sure no opportunity falls through the cracks. Automated customer reply tools acknowledge inquiries instantly while routing hot leads to available reps. Customer success and retention teams leverage predictive customer AI to spot at-risk accounts before they churn. Proactive outreach based on usage patterns and sentiment analysis keeps customers engaged. Renewal conversations happen at the right time with the right context. Marketing uses AI-driven customer insights to understand what messaging resonates, which segments need attention, and how customers respond to different campaigns. Feedback from support interactions shapes campaign strategy. Bitrix24 brings together the AI capabilities you need to rethink how your team interacts with customers, all in one place. Read the complete article HERE.

Happy Holidays from Bitrix24 🎅🎄 We're grateful for the trust you've placed in Bitrix24 to support your business operations, enhance productivity, and foster stronger connections among your teams. May this holiday season fill your lives with peace, joy, and renewed energy for the new year ahead. Wishing you and your loved ones Happy Holidays from the Bitrix24 Team.

Сonnect Several Email Accounts In Bitrix24 📧 You can connect corporate email accounts for multiple employees at once if the mailboxes share the same domain and SMTP/IMAP settings. By default, only the Bitrix24 administrator can connect multiple mailboxes, but they can grant these permissions to other employees.

To connect mailboxes, go to Webmail > Manage user mailboxes. If no email is connected yet, select Bulk connection.

Before connecting mailboxes, configure them by selecting the email loading period, enabling CRM integration, and setting up calendar integration. If errors occur during connection, Bitrix24 will indicate which employees’ mailboxes failed to connect. You can quickly correct the data and retry the connection without reconfiguring the entire list. Check out the Bitrix24 Helpdesk for more helpful tips.

Bitrix24 Market provides over 500 apps for one-click integration Bitrix24 Market offers a vast ecosystem of ready-made apps and integrations, empowering businesses to customize their CRM workflows seamlessly. Boost productivity by integrating popular services like WhatsApp, Instagram, and Telegram directly into your CRM, enabling unified client communication. With apps for every stage—from leads to sales—Bitrix24 Market helps optimize CRM for entrepreneurship and sales teams. Companies of all sizes. If you ever need help with any integrations make sure to reach out to a Bitrix24 Partner Near You.

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack For too long, legacy systems, patchwork integrations, and redundant licenses have quietly drained budgets, slowed innovation, and created compliance risks. They’re the corporate equivalent of paying high interest on an outdated loan — a short-term fix that eventually stifles growth. In 2026, that debt is no longer a minor inconvenience; it’s an existential risk.

Businesses still burdened by outdated tools, redundant software, or high-maintenance systems are essentially trying to launch a rocket with an anchor attached.

Our analysis outlines a simple roadmap for transformation. Start by auditing your technical debt. Retire redundant systems. Redirect those freed budgets toward high-ROI investments that drive real automation, AI intelligence, and sustainable scalability. Read the full Bitrix24 guide to learn how your organization can trade technical debt for lasting, cloud-driven advantage HERE.

Bitrix24 Partner Podcast With Modesto Flores From EG CONNECTS In the latest episode, of the Bitrix24 Partner Podcast, we’re excited to have Modesto Flores from EG CONNECTS. We explore one of the most important challenges facing modern businesses: achieving sustainable growth while embracing automation—without losing the human element that drives trust, loyalty, and long-term success. Gain actionable insights into how teams can design scalable workflows, adopt automation responsibly, maintain meaningful relationships with clients, and use Bitrix24 as a central platform to support growth without sacrificing authenticity. Find a Bitrix24 Partner near you today.

Money Advice Hub chose Bitrix24 after their CRM shut down — and we’re proud to support their mission.

What also amazed us was that not only was it top for value, it also hosted every function you could want or need, and more. We subscribe to the professional plan to benefit from all the automation features, as these compliment what we do and support our team to be efficient.

With Bitrix24, their team now manages complex data, tracks cases, and automates workflows while staying within budget. And when extra help is needed, our global partner network is always available. Money Advice Hub and 15 million other businesses around the world have chosen Bitrix24. Check out more Bitrix24 Testimonials HERE

Bitrix24 is powerful — CRM, tasks, chats, documents, automation, and more but all that power can come with clutter That’s why this recent webinar on Bitrix24 menu customization was a game-changer. You can: Reorder the menu so your most-used tools are on top. Hide modules you don’t use — no more distractions. Add custom links (to external dashboards, knowledge-base, company resources…) — so everything you need is right where you expect it. And if you’re admin — push a unified, clean menu to your entire team so everyone works in the same, optimized workspace. Bitrix24 the tools we actually use are front and center. No more endless scrolling, hunting through a menu. Navigation is intuitive. Productivity improved. Less time digging through menus, more time getting real work done. If you use Bitrix24 — take 4 min, watch our new webinar and tune your menu for clarity. 🎯

The Updated Bitrix24 Mobile App 📱 Now it works faster and has a new interface. You can customize the menu, notifications, and theme to work in a way that suits your workflow. The mobile app can be used anywhere — in the office, during meetings, etc. Everything you need is at your fingertips: - Messenger and calls - Tasks and CRM - Webmail, calendar, and files - Documents, workflows, e-Signature for HR - Bitrix CoPilot to help you complete tasks faster Additional tools are grouped in a menu that opens when you tap your photo at the bottom of the screen. In the app, you can manage work hours, check-in, access your profile, documents, settings, and quickly switch to another account.

The Bitrix24 mobile app is free and available on the App Store, Google Play, Huawei AppGallery.

Check out all the new and updated features from the Bitrix24 Fall 2025 Release HERE.

Bitrix24 Fall 2025 Release

We didn't just build new features. We rebuilt the experience.

The Bitrix24 Fall 2025 Release is live, and it marks a fundamental shift from a platform that supports your work to a system that anticipates it. This is the dawn of the truly intelligent, unified workspace. Forget switching between tabs, manually crunching data, and chasing updates. We've moved beyond that. We're introducing a new layer of intelligence that connects every part of your organization—CRM, projects, communication, and marketing—into a single, proactive ecosystem. What does this mean for you? This release isn't an update. It's an upgrade to your entire operational DNA. Explore the full depth of the Bitrix24 Fall 2025 Release