CreatorHero

📢 Our major Chatting update is live! We've rebuilt the core of our chatting system. The way messages are loaded, sent, and synced has been reworked from the ground up to make the whole experience faster and more reliable. What this means for you: • Conversations and message history load noticeably quicker • Sending and receiving messages is more stable, especially on accounts with a high volume of open chats • Fewer delays and dropped actions during busy periods Nothing changes in how you work. The workflow is exactly the same - the improvements are all under the hood. We'd really appreciate it if you use chatting as usual today and share your experience with us. Your feedback is what tells us whether the improvements land the way we expect them to. If you notice anything slow, missing, or behaving unexpectedly, please reach out to support with the creator account and the approximate time it happened. That detail helps us investigate quickly. Thank you for helping us make CreatorHero better!

📢 Update in Progress Due to our release of a new update right now we are experiencing a few issues right now. In case you receive any errors - feel free to reach out to our support - anyways our team is working on resolving it as fast as possible. Everything should return to normal in a bit, thanks for your patience!

📢 Scheduled Maintenance - Reminder Our team is starting to release the planned service update now: Once again a kind reminder to be prepared about a maximum 30min interruption of our system (expected to be 5-10 mins). Ensure to have everyone on your team informed and thanks for your understanding. We are looking forward to deliver these system enhancements for you!

📢 Scheduled Maintenance - Reminder Important Reminder: Our team has planned to perform the update for our services in exactly 1 hour from now. Please be prepared as described in the announcement from yesterday - there will be an expected interruption in our system for at max 30 mins. (approx. 5-10mins) Thank you for your understanding!

🚧 Scheduled Maintenance We've prepared an update of our services for you to improve our software, tomorrow the 23.07.2026 at 06:30 UTC. During this update there will be an expected interruption of the system for maximum 30 mins (approx. 5-10mins). This is inevitable and required to perform the system update and improving our services for you! Please ensure to inform your team about this and ensure shortly before the announced time above to finish any open conversations while chatting, tasks that you work on etc. - once the update is complete everything will turn back to normal and none of your data gets lost, this is suggested to ensure a smooth workflow on your end. We'll remind you once again tomorrow. Thanks for your understanding and we are looking forward to release these system improvements for you!

📢 Update: We're back! OnlyFans is up and running again, and CreatorHero is fully operational. All features - chatting and account connections are working as normal. If you still notice anything off on your end, a quick refresh or re-login should work. And of course, feel free to reach out to us anytime. Thanks for your patience today!

📢 Heads up: OnlyFans is currently experiencing platform-wide issues! Which means CreatorHero features may not work properly right now. This affects all tools in the space, not just us. Our developers are monitoring the situation closely. Since the issue is on OnlyFans' side, we can't fix it directly – but everything will be back to normal as soon as their platform stabilizes. We'll keep you posted. Thanks for your patience!

🚀Big update: Chatting UI, right from your browser - faster and easier! Your chatting experience just got a major upgrade. You can now open the Chatting UI straight from your browser, with no desktop app required. Go to the Creators page, click “Open Chatting UI” on any creator, and their chats open in a new browser tab. That’s it. No download, no setup, no waiting. Why this is a big deal for chatters: • It’s faster. The browser only loads the Chatting UI page, not the whole heavy app. On slower or low-end computers, the difference is huge - pages open quicker and the whole flow feels lighter. • It’s simpler. Just log in and click, thats it! Open as many creators as you want in separate tabs in your shift and switch between them in a second. • Nothing is missing. This is the full Chatting UI. Every button, every feature works exactly like in the app. Only the way you can open it is new. • Use your browser like usual. Keep your extensions, your tabs, your setup. It all just works. If chatting ever felt slow or heavy for you, switch to the browser. It’s built to keep you fast. We also added a few handy improvements to the backend workflow: • Edit a media’s label and price right in the chatbox with the settings icon - no need to go back to the Vault first. • A new “Clear All”-button wipes the whole chatbox in one click with the icon on the bottom left (text, media, price, tags, audio, GIF, scheduled date and script). • A Photo/Video/GIF/Audio filter in the script media selector, so you find the right content type without scrolling through every item. • Additionally general stability and performance improvements under the hood such as Lists working faster.

📢 Update - Software Status Earlier today, a small number of accounts may have run into brief errors while chatting. This was caused by a short network hiccup, and it's now fully resolved - everything's back to normal. If anything still looks off on your end, just reach out and we'll take a look at your account! We're really sorry for the disruption. The hiccup happened outside of our own systems and likely affected other platforms too, our team jumped on it right away and did everything we could to get things running smoothly again as fast as possible. Thanks for bearing with us and for being part of CreatorHero!

📢 Scheduled Maintenance - Short Interruption expected We'll be performing a quick server update today between 09:20–10:00 UTC. You may experience a short interruption (around 5–10 minutes) during this window. This brief downtime is unavoidable - There's no way to complete it without a momentary interruption, but we've scheduled it to be as short as possible and as smooth as possible. Ensure to pause your active work and resume once we are back live. No direct action is needed on your side, and your data is safe! Everything will be back to normal shortly after. Thanks for your patience and trust in us!

📢 Update: Automations Back Online Automations are back up and running. Thanks for your patience! To give you some transparency on what happened after extensive investigation: OnlyFans rolled out new rate limiting on their platform, which unexpectedly disrupted how our automations communicate with OF. This is something that affects all tools and platforms built on top of OnlyFans - not something specific to CreatorHero. As soon as we identified the cause, we adapted our systems to work within OF's new limits. Going forward, some automated actions may run at a slightly slower pace this is a direct result of OnlyFans' restrictions and not a bug on our side. We'll continue monitoring and optimizing as OF's infrastructure evolves. If you have any questions, don't hesitate to reach out to our Support Team.

📢 Automations Temporarily Paused Hey everyone, We've temporarily disabled the automations features while we investigate and fully resolve an issue identified today. The rest of the platform is running as normal. Our team is actively working on a fix and will switch automations back on as soon as everything is stable. We appreciate your patience and will keep you posted! If you have any questions in the meantime, don't hesitate to reach out to our Support Team!

📢 Scheduled Maintenance – Possible Brief Interruption We’re rolling out an infrastructure improvement today aimed at reducing connection drops you may have experienced. During the switch, there’s a small chance of a brief service interruption. We’ll keep it as smooth as possible, but wanted to give you a heads-up just in case. What to expect: A potential short outage during the transition. No action needed on your end. We’ll confirm once everything is live. Thanks for your patience!

Update The earlier disruption has now been resolved, and the app should be working normally again. We’re continuing to monitor performance to make sure everything stays stable. We truly appreciate your patience.

🚨 Downtime We're aware of an ongoing disruption that may cause slower performance or intermittent issues for some users. Our team is investigating and working on a fix. We will post an update once resolved.

⚙️ Maintenance Update Our Team will be running a quick update now. The app will work normally — you may just notice message notifications being delayed for a short time. Once the update is finished everything will turn to its normal state again. Thanks for your patience!

📢 Application Update - 3.0.27 We have released the CreatorHero Desktop version 3.0.27 with important updates. To get the best experience, please make sure your app is up to date. You can check your version at the top of the app. If it does not say 3.0.27, please update the application. You can either download the app again from our website or use the automatic update button inside our app. This ensures the update is applied properly, as the built in update button may not always work as expected. For any further questions do not hesitate to reach out to our support team!

📢 System Update We are going to release a new system update to enhance our software for you, within the next half hour. During this update there will be a short interruption while using the software (approximately ~5 min). This is inevitable and expected during the implementation of our improvements for you. Thank you for your understanding and we are looking forward to provide you the new system enhancements!

📢 System Update We are going to release a new system update to enhance our software for you, within the next hour. During this update there will be a short interruption while using the software (approximately ~5 min). This is inevitable and expected during the implementation of our improvements for you. Thank you for your understanding and we are looking forward to provide you the new system enhancements!

🚨 Security Measures A quick heads up, a number of OF CRMs are currently being targeted by security attacks. Rest assured, CreatorHero's infrastructure and codebase are fully secure, and there has been no breach on our end. That said, your account security also depends on the strength of your own credentials. We strongly recommend that you and your team consider changing your passwords and enabling 2FA (two-factor authentication) if you haven't already. It only takes a minute and can be the difference between keeping your accounts safe or being possibly attacked. Thank you for being a part of CreatorHero!