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ย Do ย - Excellent communication skills, - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customerโs emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customerโฆ
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Roles and Responsibilities: ยท Assist in managing and executing critical executive-level data analysis to drive informed decision-making processes, providing valuable insights to support strategic initiatives. ยท Develop and maintain templated Excel models to facilitate financial forecasting and tracking, enabling effective monitoring of key performance indicators and financial targets. ยท Utilize advanced analytical techniques to extract insights from raw data, automating business processes where possible to enhance operational efficiency and effectiveness. ยท Collaborate closely with sales managers and teams to ensure data-driven decision-making processes are implemented, leveraging analytics to optimize strategies and drive performance. ยท Apply expertise in business processes to identify areas for improvement and propose strategic changes aimed at enhancing organizational effectiveness, contributing to continuous improvement efforts. ยท Conduct comprehensive analysis and prepare reports
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