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Publicaciones del Canal
| 2 |  A strong team starts with strong leadership.
We'd like to introduce Luis Sanchez, our Plumbing Manager at United HVAC, Plumbing & Electrical.
Luis leads by example.
He stays positive under pressure, supports his team, and pays attention to the details that matter. His approachable leadership style helps build trust, accountability, and consistent performance across the department.
One of the things Luis consistently emphasizes is working safely and doing the job the right way the first time. In the video below, he shares a simple but important reminder about using the proper tools and staying focused on safety every day.
We appreciate everything Luis does to help our team grow and deliver quality service to our customers.
Thank you, Luis, for your dedication and leadership!
#UnitedHVAC #UnitedTeam #Leadership #Plumbing #SkilledTrades #Teamwork #SafetyFirst #WorkSmart #QualityWork #Professionalism #CustomerService #HVAC #Electrical #PlumbingLife #Tradespeople #Construction #ServiceExcellence | 111 |
| 3 |  Every service call is different. You never know how the day will end.
What started as a routine plumbing repair turned into an unexpected challenge when a critical component of the customer's well water system had to be replaced, leaving the home without running water.
The correct replacement wasn't available anywhere nearby. While our warehouse team worked to source the right part, Tsyren Buraev searched across multiple cities trying to find a solution. In the meantime, he made sure the family wasn't left without water by personally delivering water to their home until the repair was completed.
That's what customer service means at United.
We don't just complete jobs—we stand by our customers until their problem is fully solved.
Thank you, Tsyren, for your dedication, professionalism, and commitment to our customers.
#UnitedHVAC #CustomerFirst #Plumbing #Teamwork #EmployeeSpotlight #ServiceExcellence | 159 |
| 4 |  Sin texto... | 279 |
| 5 |  When was the last time a customer called you... just to ask how you're doing?
That's exactly what happened after this project.
What started as a sewer backup in a historic Palo Alto home turned into a complete plumbing transformation—main sewer replacement, a whole-house repipe, upgrades to two additional homes, and a $200,000 project.
The biggest win wasn't the sale.
It was earning so much trust that, even today, the homeowner still calls just to check in.
A special shoutout to Ben Maher, who successfully led this project from start to finish.
Ben, we’re proud to have you on the team. More stories like this one ahead. 🤝 | 187 |
| 6 |  Most people never see the finance team.
But every paycheck, every project, every expense, and every financial decision runs through them.
Over the past six months, our Finance team successfully completed two major system transitions: Housecall Pro → ServiceTitan and a new Innova payroll platform implementation.
Less manual work. Better accuracy. More time to support growth.
Thank you, Alina and Dmitrii, for keeping everything running behind the scenes.
Accuracy, consistency, and trust — that's what they bring to the team every day.
#Finance
#Operations
#Teamwork
#BusinessGrowth
#ServiceTitan
#HVAC
#Plumbing | 219 |
| 7 |  A few weeks ago, our Head of HVAC, Temirlan, closed a $52,000 project against a competing proposal of $43,000.
The scope was nearly identical, and the competitor's price was almost 20% lower.
Of course, we explained the technical side — equipment options, available rebates, long-term value, and what the customer could expect during installation.
During the visit, Temirlan heard piano music coming from another room and learned that the customer's children were preparing for a music tour across Europe. As a father of two daughters himself, he was genuinely interested, and the conversation naturally shifted from HVAC systems to family, children, and the dreams we all have for them.
That's the part the customer remembered.
At United, We're not just technicians and salespeople — we're homeowners, parents, and customers too. We understand how important it is to feel confident about the people working in your home.
Technical expertise earns credibility, but trust is what ultimately wins the projects. | 216 |
| 8 |  #United
Somewhere in the world, it’s morning. Somewhere else, it’s already evening.
Dispatchers open their laptops. CSRs log in. A permit specialist checks the queue. HR, admin, marketing, IT, Finance — everyone is getting ready for the day.
And then it’s 7 AM in Santa Clara.
Everyone’s online. Everyone’s ready.
This is United’s remote team — 19 people, one rhythm.
Most companies in our industry keep everything under one roof: dispatchers down the hall, HR around the corner, operations in the next office.
At United, it all happens through a Google Meet window.
This week, Jose Luis, Luis, and Javier — the people who know the field best — met the team that keeps everything moving behind the scenes: dispatchers, call center agents, permit and rebate specialists, HR, admin, finance, marketing.
Different cities. Different time zones.
One team.
And honestly? You’d never know the distance existed.
We captured a piece of it on camera. 🎥 | 195 |
| 9 |  One phone call can unravel weeks of work.
Plans redrawn. Documents revised. The city convinced all over again — because a customer changed their mind about where to put an EV charger.
That’s just a Tuesday for Helen.
Helen built our Permits & Rebates Division from scratch. Every permit, every city approval, every rebate application — it all flows through the system she created.
Every month, her team:
✔️ Closes ~30 permits
✔️ Submits ~10 rebate applications
✔️ Consults customers on available rebates
✔️ Coordinates with cities, inspectors, and field crews
Most people never see this side of the business. But without it, many projects would never get off the ground.
🎥 This week, we’re taking you inside a day in Helen’s world.
And next week — we’ll introduce you to another part of our UNITED life that’s driving our company’s growth.
Stay tuned.
#UnitedHVAC #UnitedPlumbing #Permits #Rebates #BehindTheScenes #HomeServices #ConstructionLife #BusinessOperations #HVAC #Electrical #Teamwork | 221 |
| 10 |  This year, United changed.
Not because something broke — but because we kept moving forward.
The Plumbing Install Team grew stronger under Jose Luis Villa. Luis Sanchez has been leading the Plumbing Service department with steady hands. The HVAC division welcomed new strong specialists. And our Sales team got serious reinforcements too.
New people. New energy. Across the board.
And something that genuinely surprised us — strong American specialists started choosing United. Not by accident. Deliberately.
That tells us something about where we are now.
We’ve built something that’s hard to put on a job posting: a place where people actually want to show up. Where birthdays get celebrated between service calls. Where someone will show up on a tough job just because you asked. Where the group chat is actually funny.
The atmosphere is real — and so is the ambition.
#UnitedHVAC #UnitedTeam #HVACLife #PlumbingLife
In the next posts, we’ll share some of the real stories…. | 216 |
| 11 |  One day. Hundreds of calls. Dozens of customers. Endless multitasking.
This is what a real remote Customer Sales Representatives day looks like behind the scenes at United HVAC, Plumbing & Electrical 🔥
Not everyone can handle this pace.
Our team does it every single day.
Our CSR team consists of 5 amazing people:
Team Lead Madison, Victoria, Jerico, Krissia, and Lailanie.
These team members work remotely from the Philippines — which means for them this is a full night shift, every single day. That takes real dedication, discipline, and teamwork.
We truly appreciate everything you do for the company and our customers.
You guys are awesome ❤️
#CSR #CustomerService #RemoteTeam #HVAC #Plumbing #DispatchLife #RemoteWork #Teamwork #CustomerSupport #HVACTeam #PlumbingLife #BehindTheScenes #WorkCulture #Philippines #NightShift #UnitedHVAC | 255 |
