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5 466
Hi All, here is my current process because there is really too many messages
1. I will reply to messages during the day
2. Process the refund at night / Set up accounts when the messages stop coming
I am trying to streamline the whole process so please cooperate with me 🤣
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📢 SPOTIFY SEPTEMBER UPDATE 🚨
⚠️ UNREAD MESSAGES: [281]
I’m constantly clearing and replying to messages, but the unread count is currently not ending due to the volume of messages coming in. 😭
Please check this announcement first before messaging me, as it should answer most of the common questions and help me process everything faster.
There are 2 types of cancellation:
1️⃣ “Your last payment didn’t work”
→ This is NOT an abrupt cancellation
→ Please send your Spotify login details again so I can proceed with the renewal.
2️⃣ “Wrong country” via email
→ Spotify has cancelled the subscription because the account was detected in the wrong country.
→ This is what we refer to as an Abrupt Cancellation.
🚨 ABRUPT CANCELLATION
Spotify is currently cracking down on certain subscription batches. The crackdown happens in waves, so some April/May batches may be affected while others remain untouched.
Based on current observations, around 40% of accounts have been affected this September.
If your account has been flagged, please do not try another foreign plan on the same account. The account can still be used for a proper local SG plan.
🛡WARRANTY — WHAT ARE YOUR OPTIONS?
1️⃣ New Account (Trying Again)
→ Create a fresh Spotify account
→ Make sure the free trial has already been used
→ Same old rate, no top-up required
2️⃣ Use remaining value on other products
3️⃣ Join My Family Plan 🇸🇬 (Recommended & Last Resort)
→ 1 slot only
→ 6 Months
→ 1 Year
→ Legit SG-based plan used as intended
→ No account change required
→ Remaining credits carried forward
If choosing Option 3, please state 6 Months / 1 Year and calculate your top-up if possible:
Remaining Credit = (Remaining Days ÷ Total Subscription Days) × Amount Paid
Top-up = Plan Price − Remaining Credit
Please send:
→ 6 Months / 1 Year
→ Remaining Credit: $XX
→ Top-up: $XX
4️⃣ Refund 💰
→ Provide your Spotify account details so we can log in and confirm
→ Account must have NO PREMIUM
→ If Premium is still active, refund cannot be processed
→ If the account never had Premium, it is not eligible for a refund
→ Refund is based on remaining credit only
⏳ Processing Time
If you have just topped up, please allow 24–48 hours for your link.
For refunds, once confirmed from our side, please allow up to 7 days for the refund to be received.
If you have not received an update within 48 hours for a top-up, then feel free to follow up.
Please avoid sending repeated messages, as this makes it harder for me to clear the queue.
🙏 FINAL NOTE
This is a major crackdown. I have not run from the past 8 crackdowns, and I won’t run from this one either.
I’ll continue honouring the warranty and making sure everyone is taken care of.
The Family Plan will most likely become our go-to solution moving forward.
Thank you for your patience and understanding while I work through the messages. ❤️
Please keep an eye on this channel for further updates.
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We are currently processing all refunds/change to family plans, replies will be delayed, please refrain from spamming, yes I am still here.
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Abrupt Cancellation 🚨
Hey everyone, latest update regarding Spotify subscriptions:
Spotify is currently cracking down on certain subscription batches. The crackdown happens in waves, and which batches get flagged is mostly luck. Some April/May batches may be affected while others remain untouched.
Based on our current observations, around 15% of accounts have been affected this September.
I’ll continue monitoring and keep everyone updated if anything changes.
⚠️ Important
Once an account has been flagged, I strongly advise against trying another foreign plan on the same account, whether from us or another seller. The same issue is likely to happen again.
The account can still be used for a proper local SG plan.
Warranty Coverage 🛡
As always (for the past 3 years), I will continue to provide full warranty support.
1️⃣ Switch to a new account
→ Create a fresh Spotify account and send it to me
→ Make sure the free trial has already been used
→ Follow the old rate, no top-up required
→ Flagged accounts cannot be reused for foreign plans
2️⃣ Use remaining value on other products
3️⃣ Upgrade to Family Plan (NEW) 🇸🇬
→ You will be joining my Spotify Family Plan
→ 1 slot only
→ 6 Months: $45
→ 1 Year: $80
→ Legit SG-based plan used as intended
→ Virtually 0% risk compared to the affected foreign batches
Remaining credits will be carried forward — no account change required.
💰 If choosing Option 3, please state whether you want 6 Months or 1 Year.
To speed things up, please calculate your own remaining credit and top-up:
Remaining credit = (Remaining days ÷ Total subscription days) × Amount Paid
Top-up = Selected Plan Price − Remaining Credit
Please send:
→ 6 Months / 1 Year
→ Remaining credit: $XX
→ Top-up: $XX
If your remaining credit exceeds the plan price, the excess can be used on other products.
4️⃣ Refund 💰
→ Provide your Spotify account details so we can log in and confirm
→ Account must NO LONGER HAVE PREMIUM
→ If Premium is still active, refund cannot be processed
→ If the account never had Premium, it is not eligible for a refund
Refunds are based on remaining credits only.
Final Note
This is a major crackdown and crackdowns are unpredictable, but I have not run from the past 8 crackdowns, and I won’t run from this one either. I’ll continue to honour the warranty and make sure everyone is taken care of.
The Family Plan will most likely be our go-to solution moving forward.
Really appreciate everyone’s patience, trust and support over the years. 🙏
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Spotify crackdown wave incoming
Seems like SG Family plan is the go to solution 🙏
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📢 PRODUCTS UPDATE
🎵 SPOTIFY
⚠️ MASSIVE DELAYS EXPECTED
Our supplier is currently facing bank/network issues, resulting in significant delays. This is NOT a crackdown.
🚨 BAN WAVES
Approximately every 3 months, Spotify may send out a ban wave, affecting around 1–2% of customers.
🔄 AUTO-RENEWAL ISSUES
Recently, we have been experiencing an unusually high number of auto-renewal failures. Again, this is NOT a crackdown — affected accounts will clearly show that “your payment has failed”.
To be completely transparent, we currently have no idea why this is happening, but we are looking into the issue.
━━━━━━━━━━━━━━━
🎬 NETFLIX
Everything is currently BACK TO NORMAL 🎉
However, we still recommend customers purchase Private Accounts where possible.
This also means that Netflix Profiles are officially BACK ON SALE~
━━━━━━━━━━━━━━━
🏰 DISNEY
We are currently experiencing a sudden large wave of OTP requests.
To make things easier, we are working on a Telegram API system that will allow you to retrieve OTPs on your own without waiting for us to send them.
━━━━━━━━━━━━━━━
▶️ YOUTUBE
We have seen around 5% of families affected, mainly due to either the customer or host going overseas.
Previously, the only solution was to change the account, which is troublesome, but there was no other choice.
However, we have recently found that an appeal may be possible instead of immediately changing the account.
We are currently testing/checking whether this works reliably and will update once we have more information.
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📢 Netflix Profile Update
We will resume Netflix Profile services by the end of this month.
At the same time, we will start chasing renewals for all Netflix customers whose subscriptions are due for renewal.
We appreciate your patience and understanding while we get everything back on track. Thank you! 🙏
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One of a customer found a way to fix this issue because we are literally in the same country, we are no longer using foreign countries so this shouldn't have happened.
📢 IMPORTANT — YouTube Premium Household Verification
Some customers may receive an email from YouTube saying that their YouTube Premium family membership may be paused because Google believes the family members are not in the same household.
If you receive this email, please do not worry — we believe this is an error.
👉 What you need to do:
Open the email from YouTube.
Tap “Contact us”.
Contact Google/YouTube Support and let them know that you are in the same household as the family manager and that the household verification appears to be incorrect.
Follow any verification steps that Google provides.
Please let us know once you have contacted them.
⚠️ Important: Please make sure you clearly state that you are part of the same household as the family manager when speaking to Google Support.
This is a Google-side verification issue, so contacting them directly is the best way to have the membership reviewed and keep your Premium access active.
Thank you for your cooperation 🙏
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Step back from all current jobs. Two questions, answered from your own files and code, not from memory of what anyone told you:
1. What is really going on with this system? Four weeks in, I keep correcting the same things and they keep coming back. Explain the underlying reason in your own words.
2. When will my rules finally be enforced rather than just written down? Give me a date and the mechanism.
Do not summarise recent chat. Go read your own estate and answer from evidence.
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We are receiving reports of youtube customers getting their auto renewal cancelled despite local, try not to use youtube overseas 👍
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📢 NETFLIX UPDATE
🔒 PRIVATE ACCOUNTS
All Private Netflix Accounts have officially been fully fulfilled.
If you have any customers who want to pivot to Private Accounts, especially Basic, feel free to ask~
👤 NETFLIX PREMIUM PROFILES
We are currently almost done clearing the Premium Profile backlog.
Once the backlog is cleared, we will observe the situation for a little longer before resuming Netflix Profile sales.
📅 PROFILE CUSTOMERS AFFECTED SINCE JULY 21
For customers who were affected from July 21 onwards, we will:
1️⃣ Calculate your total downtime
2️⃣ Chase the expiry accordingly
3️⃣ Provide compensation based on the downtime
Our compensation is roughly 2× the actual downtime, which should be more than sufficient to cover the disruption.
🙏 Thank you for your patience and understanding while we clear the remaining backlog.
5 466
Spotify Monthly Subscription Update 🎵
We are officially 1 year into our Spotify Monthly subscriptions, where auto-renewals are now possible.
Since there are no more “annual one-time payment” Spotify customers left in our list, we will now be allowing early renewals — up to 1 month before your current expiry date.
This is mainly to:
• Prevent congestion when multiple subscriptions are due at the same time
• Give everyone enough time to make payment, as 3 days may not always be sufficient
Spotify Individual Pricing Update
Due to recent supply issues, Spotify Individual prices will be adjusted from:
15 / 25 / 50 → 16 / 28 / 50
However, we will be rewarding customers who consistently renew on time and help us manage our supply better.
Returning customers who renew on time without exhausting their existing subscription will continue to enjoy the old rates: 15 / 25 / 48.
We appreciate everyone who has stayed with us throughout the past year. 🙏
