Ethio-Hospitality

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘃𝘀. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲: 𝗗𝗼 𝗬𝗼𝘂 𝗞𝗻𝗼𝘄 𝘁𝗵𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲? In hospitality, delivering a service is important, but making guests feel genuinely valued is what creates a lasting impression. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 — 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗗𝗼 It involves checking in guests, answering questions, handling requests, providing information, and resolving complaints efficiently. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗮𝗿𝗲 — 𝗛𝗼𝘄 𝗪𝗲 𝗠𝗮𝗸𝗲 𝗚𝘂𝗲𝘀𝘁𝘀 𝗙𝗲𝗲𝗹 It means listening attentively, understanding individual needs, showing empathy, personalizing the experience, and following up with genuine concern. 𝗧𝗵𝗲 𝗸𝗲𝘆 𝗱𝗶𝘀𝘁𝗶𝗻𝗰𝘁𝗶𝗼𝗻: Customer service addresses the guest's needs; customer care makes the guest feel valued. Both are essential to building guest satisfaction, trust, loyalty, and a strong hotel reputation. Hospitality professionals should not focus only on completing tasks; they should also consider how their actions make guests feel.

Internal and External Customers DON’T FORGET YOUR INTERNAL CUSTOMERS! Take care of your colleagues, so they can take care of your guests. በሃገራችን የአብዛኛው በተለይም የሃገር በቀሉ የእንግዳ አቀባበል ተጠቃሽ ችግር እንግዳውን የሚያስተናግዱለትን ሰራተኞቹን በሚገባ እና ለስራው ተነሳሽ ሁነው እንዲሰሩ በሚያደርግ መልኩ አለመያዝዙ ነው፡፡ ብዙ ጊዜ ተቋማቱ የሚያተኩሩት ገንዘብ በቀጥታ የሚከፍሏቸውን እና አገልግሎቱን የሚጠቀሙላቸውን እንግዶች ወይንም አብረዋቸው የሚሰሩ ድርጅቶች ላይ ነው፡፡ ነገር ግን መታወቅ ያለበት መሰረታዊ ነገር ውጫዊ ደንበኞች(external customers) በድርጅቱ አገልግሎት ደስ ሊሰኙ የሚችሉት እና የድርጅቱ ቋሚ ደንበኞች ሊሆኑ የሚችሉት በሰራተኞችቻችን(internal customers) አማካኝነት ነው፡፡ ስለዚህ በሆቴሎች የአንዱ ስራ ክፍል ሰራተኞች ለሌላው ስራ ክፍል ሰራተኞች እንግዶች ናቸው፡፡ ይህን መረዳት እና የህብረት ስራን ማጠናከር፤ ባለሙያው በድርጅቱ ውስጥ ባሉት የስራ ክፍሎች ደስ የሚያሰኝ አገልግሎት እንዲያገኝ ማድረግ ድርጅታችን ቀጣይነት ያለው አገልግሎት(sustainable service) እንዲሰጥ እና የውጭ ደንበኞች በአገልግሎታችን እርካታ እንዲሰማቸው ያደርጋል፡፡ #InternalCustomers #ExternalCustomers #CustomerService #HospitalityIndustry #GuestExperience #ServiceExcellence #Teamwork #HospitalityTraining #EthioHospitality

📢 Chinese Language Certificate Program ✨ Registration Open for New Batch! 🗓 Deadline: Oct. 12, 2026 (Mon–Fri, 9–11 AM) 📍 Registration Office: Forum Building, 8th Floor – Confucius Institute, Sidist Kilo Campus, AAU 🎓 Program Details: • 10‑week Elementary Chinese Certificate • Classes start Oct. 17, 2026 • Every Saturday, 1–3 PM • Level: 1 ⚠️ Seats are limited — registration closes automatically once full!

ይህን የፋሽን ዲዛይን የስልጠና ዕድል

በሆስፒታሊቲ አገልግሎት አሰጣጥ ሂደት ከእንግዳ ጋር በሚኖር መስተጋብር ፈጽሞ መደረግ/መታየት የሌለባቸው ተግባራት(ባህርያት) እነዚህን ማድረግ የለባችሁም! 1) እንግዳውን ችላ ማለት(Ignoring the Guest) 2) ከእንግዳ ጋር እያወሩ(አገልግሎት እየሰጡ) ስልክን መነካካት እና የግልን ስራን መስራት( Using your Phone while Serving) 3) እንግዳ ሲያወራ ማቋረጥ(Interrupting the Guest) 4) ከእንግዳው ጋር ክርክር ውስጥ መግባት(Arguing with Guest) 5) አሉታዊ ትርጉም ያላቸውን የሰውነት እንቅስቃሴ ማሳየት(Showing Negative Body Language) 6) የእንግዳውን ጉዳዮች ሌሎች ሰዎች ባሉበት መካከል ማስተጋባት እና ሌሎች እንዲሰሙ ማድረግ 7) ኋላ ላይ ለእንግዳው ሊሰጡ የማይችሉ አገልግሎቶችን/ጉዳዮችን ቃል መግባት 8) የሚፈጠርን ስህተት "የሌሎች ዲፓርትመንቶች ስህተት ነው" ብሎ ሌሎችን መውቀስ እና መተቻት(ማማት) 9) ለእንግዶች የተለየ ፌቨር(favor) ማድረግ እና ማበላለጥ 10) ቅሬታዎችን እና ትችቶችን ግለሰባዊ ትርጉም መስጠት እና እራስን መከላከል፡፡

🌟 Professional Attributes of Front Office Staff — Part II The journey continues! 🏨✨ In Part I, we explored the first 10 attributes that help Front Office professionals create positive first impressions. Now, Part II takes us further into the skills and behaviors that support confident, effective, and guest-focused service. 💡 A true hotelier doesn't stop learning. Professional hospitality is built through knowledge, attitude, discipline, and continuous development. At Ethio-Hospitality Training and Consultancy, we are committed to creating a space where students, professionals, educators, employers, and job seekers can learn, connect, develop, and grow. 🌟 Learn • Develop • Build Excellence 💬 Which of these 10 attributes do you think is most important for a Front Office professional? #EthioHospitality #FrontOffice #HospitalityTraining #HotelManagement #HospitalityProfessionals #HospitalityStudents #HospitalityCareers #GuestExperience #ProfessionalDevelopment #HospitalityJobs #Tourism #Aviation

The Front Office team is the face of your hotel. 🏨✨ Professionalism starts with the way we welcome, listen, communicate, care, adapt, and work together. The Professional Attributes of Front Office Staff – Part I highlights 10 essential qualities that contribute to exceptional guest experiences. Learn • Develop • Build Excellence Great People • Great Service • Memorable Guests 💬 Which attribute would you add to the list? #EthioHospitality #Hospitality #FrontOffice #HotelManagement #GuestExperience #HospitalityTraining #ProfessionalDevelopment

እርስዎ በሚሰሩበት ወይም በሚያስተዳድሩት ተቋም ውስጥ የምግብ ማብሰያ ክፍል አወቃቀሩ እንዴት ይገለጻል? እርሰዎ የትኛው ደረጃ ላይ ነዎት? ወደ ላይኛው ደረጃ ለመውጣት ምን ያስፈልጋል? ሃሳብዎን በአስተያየት ይተዉልን! #EthioHospitality #ChefHierarchy #CulinaryArts #HospitalityIndustry #KitchenTeam #EthioHospitality

መስፈርቱን የምታሟሉ እና ፍላጎት ያላችሁ እስከ ነገ በ @SamiHoMe ኢንቦክስ አድርጉልኝ

Why Housekeeping Deserves to Be Celebrated 🧹🏨 #InternationalHousekeepingWeek #Housekeeping #HotelHousekeeping #HospitalityIndustry #HousekeepingProfessionals #GuestExperience #ServiceExcellence #HospitalityTraining #HospitalityEducation #HotelManagement #EthiopianHospitality #EthioHospitality

🏨 THE SCIENCE OF SERVICE CONSISTENCY Excellent hospitality is not achieved by chance—it is built through consistent standards, disciplined execution, and a shared commitment to guest satisfaction. Discover the 8 Pillars of Consistent Service: 1️⃣ Standardized Workflows (SOPs) 2️⃣ Seamless Handovers 3️⃣ Active Listening 4️⃣ Zero-Defect Mindset 5️⃣ Emotional Equilibrium 6️⃣ Empathetic Recovery 7️⃣ Predictive Service 8️⃣ Brand Alignment Each pillar contributes to one important outcome: building guest trust through uncompromising standards.

THE CONSISTENCY GUARANTEE Reliable Operations · Unified Execution · Unshakable Loyalty

📚 Follow Ethio-Hospitality for more hospitality essentials, professional insights, practical tips, and learning resources. Know the Standards · Apply the Standards · Deliver Consistently #EthioHospitality #Hospitality #HotelManagement #ServiceExcellence #GuestExperience #HospitalityTraining #HotelOperations #CustomerService

Housekeeping Terminology-Part II

Housekeeping Terminology-Part I

እንኳን ለ 2019 ዓም በሰላም አደረሳችሁ!

Why Airlines Keep Hiring Former Ethiopian Airlines Executives to Fix Crises - Business Times https://businesstimesug.com/why-airlines-keep-hiring-ethiopian-airlines-executives-to-fix-crises/

#FYI