AperNet

Same issue happened again. Will reboot now.

Router rebooted.

[maintenance: AperNet San Jose Core Router Emergency Reboot] We have detected an issue impacting the IPv6 forwarding plane, causing high IPv6 packet loss. A core router reboot is required to fix this issue. Please expect approx. 10 minutes downtime.

The maintenance has now been completed.

[maintenance: Hong Kong distribution switch] NOC noticed one of the distribution switches is not running stable. We have planned a system reboot for that switch on Aug 23, 0500 HKT and further action might also be performed in case of needed. During the maintenance, our distribution links capacity towards Lite VPS and dedicated server will be reduced. There is no expected interruption to your service. We apologize for any inconvenience you may experience during this maintenance. We thank you for your long-term trust and support.

We have successfully migrated all Ryzen Cloud VDS servers to the new cabinet.

Maintenance of Ryzen Cloud VDS servers has started.

[Notice: AperNet San Jose Hardware Maintenance] Scheduled Window 2023-07-21 06:00 AM - 07:00 AM UTC +8 Affected Products Ryzen Cloud VDS servers purchased at hosting.apernet.io We are moving VDS servers to a new cabinet with higher power budget & better ventilation. Expect 30 minutes of downtime.

US VDS service has been restored. Overheating issue resolved.

[Service outage: US VDS] We have lost US VDS nodes due to overheat. Recovery in progress.

[New Service Online: US ATT VPS] We are pleased to announce that the interrupted ATT service has been recovered. We have also added randomized ATT IPv6 outbound to our service.

[Service outage: Hong Kong] We observed all BGP sessions established on one of our core routers had flipped at 0110 HKT today causing a service outage. Currently, these BGP sessions have now been established back and service will gradually recover. We are currently actively diagnosing this incident and we are really sorry for the inconvenience caused by the interruption. We thank you for your long-term trust and support.

[Notice: Hong Kong Node 3 Migration] We have migrated all services on Hong Kong insupr node 3. But, some VPS may assign incorrect network profile and lost network connection. If you have any issues, please don't hesitate submit a support ticket.

Now you can check which hypervisor your VPS locates from the control panel.

All services are online now.

We have replaced the fatal HBA card and confirmed the hypervisor running smoothly.

[Service Outage: Hong Kong Elite / Basic Retail VPS Service] WHO: VPS instances on Tseung Kwan O Zone 3-1 (General) WHEN: Immediately WHAT: We observed the unstable hypervisor have stopped working. This outage is caused by fatal HBA card. Our engineers are on the way to the datacenter for hardware replacement.

[Service Outage: Hong Kong Elite / Basic Retail VPS Service] WHO: For new.apernet.io Customers WHEN: Immediately WHAT: We observed the unstable hypervisor have stopped working. We are actively working to revive the server.