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A channel for everyone who uses Bitrix24. Here we will share important information: news and application updates, interesting articles, live broadcasts with the team and much more.
Показати більшеКраїна не вказанаТехнології та додатки43 594
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How to Politely Decline Additional Work
Taking on extra work when you're already overloaded can lead to burnout and lower-quality results. But declining can feel uncomfortable—especially if you don’t want to seem uncooperative.
The solution? Be clear, professional, and constructive.
Polite Ways to Say No:
1. Redirect the request
If the task isn’t yours to handle, point them in the right direction: “That sounds like something [Person/Team] usually handles. Have you checked with them?”
“I’d love to help, but [Person] is the best contact for this.”
2. Reference your workload
If you’re at capacity, be upfront while keeping it professional: “I’m currently focused on [tasks], so I wouldn’t be able to give this the attention it needs.”
“I’d love to help, but I’m fully booked. Can we revisit this later?”
3. Push back diplomatically with leadership
If a manager assigns extra work, shift the focus to prioritization: “I’m happy to take this on, but that means delaying [another task]. Which should come first?”
“To deliver high-quality work, I’d need more time. Can we adjust the deadline?”
Key Takeaway:
Saying no doesn’t mean being uncooperative.
By redirecting, setting expectations, or negotiating priorities, you protect your time while maintaining positive relationships.
7 Benefits of Automated Onboarding: Seamless Integration for Remote Teams
Automated onboarding is transforming how businesses welcome new team members, making the process faster, more engaging, and highly efficient.
Here are 7 key benefits of automated employee onboarding and how it promotes consistency, efficiency, engagement, and long-term success:
1) Ensuring consistency in onboarding for a seamless, high-quality experience
2) Boosting efficiency by automating repetitive tasks and reducing manual effort
3) Enhancing engagement for a more connected onboarding experience
4) Driving productivity and reducing time-to-competency with on-demand training
5) Scaling effortlessly without compromising quality
6) Personalizing the onboarding experience for greater impact through relevant content
7) Centralizing resources for a single source of truth
Automated onboarding in HR simplifies life for your team and new hires, offering consistency, efficiency, and engagement without tedious manual work.
Read the complete article HERE.
Notes in Bitrix24 Chats
Notes are a personal chat in Bitrix24 visible only to you. Use it to jot down important information, save messages, or store files.
Notes are available in Bitrix24 on both desktop and mobile apps.
Enter "Notes" or your last name in the search bar to open the chat. Pin the chat to keep it easily accessible.
You can save:
Text. Write a message manually like in a chat.
Files. Attach documents, images, or videos.
Messages from other chats. Forward the necessary information to save it for yourself.
Search for text messages:
1) Tap the magnifying glass.
2) Enter a word or a phrase from the message in the search bar.
3) Tap the fragment that appears in the sidebar to go to the message.
Keep important information at your fingertips and you won't lose it among work chats.
HR Monitoring Tools 🛠️
Bitrix24’s HR monitoring and analytic tools are scalable and accessible across all devices.
By integrating employee monitoring, analytics, and collaboration into one platform, Bitrix24 eliminates the need for multiple tools, saving time and costs.
Transform your HR strategy with Bitrix24.
Sales Intelligence Settings
Sales Intelligence in Bitrix24 helps evaluate advertising effectiveness, like where customers come from and which channels generate more requests and sales.
The accuracy of analytics depends on how long you track a customer's transition from advertising and how you determine traffic sources.
You can configure these parameters in two sections:
Attribution window
Helps link a sale to advertising if the customer didn't buy immediately but returned later. The period during which Bitrix24 retains the customer's original source.
Referring domains
Allow tracking social network traffic without utm_source tag. This is useful if you post links in social media without tags — in posts, stories, or comments
To access the settings, go to CRM > Analytics > Sales Intelligence > Settings.
Check out Bitrix24Care for more helpful support articles.
Smart and Safe Document Collaboration in Bitrix24 Docs 📑
Bitrix24 Docs is a powerful online editor that makes working on documents with your team easy and efficient.
Create and edit documents directly within the Bitrix24 platform, which helps boost productivity and keeps everyone on the same page.
Employees can edit, review, view, and comment on documents. You can set permissions for team members to collaborate on specific documents, folders, or the entire drive, ensuring everyone has the right access to contribute effectively.
With real-time editing, any changes made by team members are instantly visible, making collaboration more interactive.
Bitrix24 Docs also works well with other Bitrix24 tools like tasks and projects, offering a complete solution for managing your team's workflow.
Check out the Bitrix24 Blog for more tips and updates.
Check out the 'My Notes' section in the Bitrix24 mobile app.
You can use this private chat feature to jot down personal reminders, draft messages, or store quick ideas on the go.
Accessible only to you, 'My Notes' keeps your thoughts organized and secure—perfect for staying productive.
Head over to the Bitrix24 Youtube channel for more helpful videos
Import Google Analytics Data Into Your CRM
Right now, your website is generating valuable data, but if that information stays locked inside Google Analytics 4 (GA4), you’re leaving some serious money on the table.
Integrating GA4 with your CRM bridges the gap, giving you a clear, actionable view of customer behavior so you can stop chasing cold leads and start closing deals faster.
Why Import GA4 Data into Your CRM?
Track the full customer journey
See every touchpoint from the first visit to final conversion.
Spot high-intent leads instantly
Identify visitors who are signaling buying interest.
Automate outreach at the perfect time
Trigger CRM workflows based on real-time behavior.
Optimize marketing with hard data
Link traffic sources directly to revenue-driving actions.
No more wasted ad spend. No more disjointed marketing and sales efforts.
Importing GA4 data into your CRM is just the starting point.
The real value comes from how you use it—turning raw insights into smarter decisions that improve lead management, sales automation, and marketing effectiveness.
Read the complete guide HERE.
Top 5 Real-World Applications of AI Copilots in Work Environments
1. AI for communication – Streamlining messaging and emails
AI copilots manage your communication, giving you the message without overwhelming you.
2. Task automation – Eliminating repetitive tasks
Sales teams now spend far less time on tedious processes like invoice approvals, expense tracking, and document management.
3. Decision-making support – AI in analytics and forecasting
Analyzing vast amounts of information, providing actionable insights, and helping you reach data-backed choices faster.
4. AI for customer service – Chatbots and personalized support
Offer 24/7 support without burnout. AI chatbots provide instant answers to common questions, reducing wait times and freeing up your team to focus on complex customer issues.
5. AI in HR and recruitment – Automating hiring processes
AI copilots help you recruit smarter by automating hiring workflows, refining candidate selection, and improving the employee experience.
Check out the complete list HERE.
Login History
Control employee logins to ensure your Bitrix24 account security.
Administrators have access to the login history of all employees. Regular users can only view their login history.
Review the login history to react in time to any security breaches. Here, you can see a list of devices and IP addresses that accessed your Bitrix24 account.
User login history is stored for 180 days.
There are several ways to see the login history in Bitrix24.
In the user widget. Click on the profile photo and select Login history.
In the Time and reports section.
Follow these steps:
Go to the Company section.
Expand the Time and reports tab.
Select Login history from the drop-down list.
If you notice suspicious activity in your account, log out of Bitrix24 on all devices except the current one.
After that, change the password and enable two-factor authentication when logging into Bitrix24.
Check out Bitrix24 Helpdesk for more helpful tips.
Bitrix24: Supporting Your Scrum Journey
Scrum is powerful, but it’s not easy to implement. That’s where Bitrix24 comes in.
Bitrix24 offers tools that simplify and support every aspect of your Scrum process, from planning to execution.
Here’s how it works:
1. Streamlined Project Management
Bitrix24’s task management tools make it easy to assign tasks, set deadlines, and track progress. Use Kanban boards to visualize your work, or create sprint plans to organize tasks effectively.
2. Collaboration Tools
With Bitrix24, you can easily communicate and collaborate with your team using chat, video calls, and document sharing. Stay in sync.
3. Real-Time Progress Tracking
Bitrix24 provides comprehensive reporting features, so you can track your sprint progress, identify bottlenecks, and adjust quickly.
4. Customizable Dashboards
Bitrix24’s customizable dashboards give you a clear view of everything that matters. Whether you’re tracking velocity, sprint goals, or team satisfaction, you can tailor the dashboard to fit your needs.
5. Integration with Other Tools
Bitrix24 integrates with tools you may already use, such as Jira or Trello, making it easy to incorporate into your existing Scrum workflow.
Bitrix24 helps you keep your projects on track and your team focused.
Types of Flexible Work Arrangements 💻
You’ve probably got a good idea about different flexible work arrangements already.
But have you ever stopped to think about ideas that go beyond remote and hybrid solutions?
Knowing the various examples of flexibility in the workplace can inform a policy that supports both productivity and job satisfaction.
Here are the most popular flexible work arrangements:
1. Remote Work
Remote work strategies allow team members to work entirely off-site. They eliminate commuting time, expand hiring opportunities beyond geographical boundaries, and provide employees with autonomy over their environment.
2. Hybrid Work Models
A balance between in-office and remote work, hybrid work models give you the best of both worlds. Companies can set specific in-office days or permit individuals to choose their schedules.
3. Flexible Hours
The flexible schedule revolves around employees setting their working hours within a framework that aligns with business needs.
4. Compressed Workweeks
Compressed workweeks enable employees to complete their weekly hours in fewer days, such as working four ten-hour days instead of five eight-hour days.
Check out the complete list of flexible work arrangements HERE.
What Can AI Do for Your Business?
AI is more than just automation—it’s about enhancing decision-making, improving customer interactions, and uncovering insights humans might miss.
Here are some of the most common ways AI is transforming businesses today:
Automating Repetitive Tasks
AI can handle routine processes like data entry, scheduling, and email filtering, freeing up employees for more meaningful work.
Enhancing Customer Support
Chatbots and AI-driven assistants provide 24/7 support, answering common customer queries instantly.
Improving Data Analysis
AI-powered tools can process massive datasets, identifying patterns and trends that help businesses make informed decisions.
Personalizing Customer Experiences
AI helps tailor recommendations, content, and marketing messages based on user behavior and preferences.
Optimizing Business Operations
Predictive analytics allows businesses to forecast demand, manage inventory, and streamline workflows.
Strengthening Security
AI can detect fraud, monitor cybersecurity threats, and flag unusual activity in real-time.
Bitrix24 simplifies AI adoption, offering a complete, integrated platform.
Check out the complete article HERE.
Creating an HRMS platform for 14,000 employees of a major consumer electronics retailer
The client's company owns a large chain of consumer electronics stores (2,600+ retail outlets) with its own service and logistics centers, as well as reliable partnerships with global manufacturers.
The client was looking for a comprehensive solution that would tie all of its retail outlets and regional offices into a single network with centralized, secure access.
⭐️Feedback processing via Helpdesk
Helpdesk is a separate service within the client's HRMS platform, where users can ask a question, submit requests, leave ideas, and offer suggestions. The tool is especially useful for newcomers.
⭐️Corporate University
The Corporate University module is located inside the HRMS platform. This allows employees to discuss various topics during the training process and exchange experiences.
Once the HRMS had been implemented, employees could study courses from their smartphones, as well as take tests. This simplifies and speeds up the process of employee training and knowledge assessment.
⭐️Employee training automation of development
The HRMS automatically suggests developmental self-study activities that are required for a particular employee to advance their career. To get these suggestions from the HRMS, users need to go to the visual diagram of the employee's development path within the organization, build a career path, and then choose which of the suggested skills are worth acquiring.
⭐️Chatbot assistant: training and adaptation
The chatbot helps to quickly find information from the knowledge base, and also launch business processes: order a certificate, submit an application, and more.
Looking for a similar transformative experience for your business? 👉 Contact a local Bitrix24 partner for product demo and consultation.
Creating an HRMS platform for 14,000 employees of a major consumer electronics retailer
The client's company owns a large chain of consumer electronics stores (2,600+ retail outlets) with its own service and logistics centers, as well as reliable partnerships with global manufacturers.
The client was looking for a comprehensive solution that would tie all of its retail outlets and regional offices into a single network with centralized, secure access.
⭐️Feedback processing via Helpdesk
Helpdesk is a separate service within the client's HRMS platform, where users can ask a question, submit requests, leave ideas, and offer suggestions. The tool is especially useful for newcomers.
⭐️Corporate University
The Corporate University module is located inside the HRMS platform. This allows employees to discuss various topics during the training process and exchange experiences.
Once the HRMS had been implemented, employees could study courses from their smartphones, as well as take tests. This simplifies and speeds up the process of employee training and knowledge assessment.
⭐️Employee training automation of development
The HRMS automatically suggests developmental self-study activities that are required for a particular employee to advance their career. To get these suggestions from the HRMS, users need to go to the visual diagram of the employee's development path within the organization, build a career path, and then choose which of the suggested skills are worth acquiring.
⭐️Chatbot assistant: training and adaptation
The chatbot helps to quickly find information from the knowledge base, and also launch business processes: order a certificate, submit an application, and more.
Looking for a similar transformative experience
for your business? Contact a local Bitrix24 partner for product demo and consultation. SUBMIT REQUEST
Creating an HRMS Platform for 14,000 Employees of a Major Consumer Electronics Retailer
The client's company owns a large chain of consumer electronics stores (2,600+ retail outlets) with its own service and logistics centers, as well as reliable partnerships with global manufacturers.
The client was looking for a comprehensive solution that would tie all of its retail outlets and regional offices into a single network with centralized, secure access.
Bitrix24 has successfully transformed the company's internal operations by providing a scalable, centralized, and user-friendly HRMS platform, significantly improving communication, training, and knowledge management.
⭐️Feedback processing via Helpdesk
Helpdesk is a separate service within the client's HRMS platform, where users can ask a question, submit requests, leave ideas, and offer suggestions. The tool is especially useful for newcomers.
⭐️Corporate University
The Corporate University module is located inside the HRMS platform. This allows employees to discuss various topics during the training process and exchange experiences.
Once the HRMS had been implemented, employees could study courses from their smartphones, as well as take tests. This simplifies and speeds up the process of employee training and knowledge assessment.
⭐️Employee training automation of development
The HRMS automatically suggests developmental self-study activities that are required for a particular employee to advance their career. To get these suggestions from the HRMS, users need to go to the visual diagram of the employee's development path within the organization, build a career path, and then choose which of the suggested skills are worth acquiring.
⭐️Chatbot assistant: training and adaptation
The chatbot helps to quickly find information from the knowledge base, and also launch business processes: order a certificate, submit an application, and more.
Looking for a similar transformative experience for your business?
Contact a local Bitrix24 partner for product demo and consultation. 👉SUBMIT REQUEST
The recently conducted study has revealed some unusual insights into how people from different countries approach video calls and conferencing in Bitrix24.
🇧🇷 Brazil leads in call participation!
In Latin America, meetings often start with personal interaction, valuing greetings and small talk about family. A relaxed approach to punctuality is common, though it varies by organization and country.
Approximately 1.2 million calls have been analyzed in more than 95 countries – here are the results
How to Ensure Employees Can't Steal Your CRM Data
Running a business poses plenty of challenges for the owner, and this is one that's rarely being addressed.
While it's not a pleasant topic, every company faces the risk of rogue employees who might misuse CRM data for personal gain, such as joining a competitor or starting their own business.
Fortunately, Bitrix24 offers several options to prevent unscrupulous staff from stealing your customer data.
Here's what you can do:
🧱 Limit access to office IPs
🧱 Set up access permissions
🧱 Check access logs
🧱 Enable two-step authorization to prevent claims of stolen passwords.
🧱 On-premise hosting or private cloud
If you'd like to protect your CRM data from misuse by former or existing employees, try Bitrix24. For a demonstration and proper access permissions setup, contact your local Bitrix24 partner
