OurFamily Official Channel

Poštovani članovi Our Family porodice, kako imamo pritužbi na vrijeme rješavanja problema u korisničkoj podršci odlučili smo objaviti Osnovna pravila supporta i razlike između BASIC i VIP korisničke podrške! Slika prikazuje osnovne razlike za obnovu FamilyNFTa i vrijeme rješavanja vaših problema i upita. Molimo da pažljivo pročitate Osnovna pravila supporta koja se moraju poštovati: ✅ U MAILU NAVEDITE VAŠ USERNAME, MAIL I BROJ TELEFONA KOJI KORISTITE NA PLATFORMI ✅ OPIŠITE SVOJ PROBLEM ŠTO JE MOGUĆE KRAĆE I PRECIZNIJE ✅ PRILOŽITE SCREENSHOOT AKO SMATRATE DA JE POTREBNO ✅ JEDAN ČLAN - JEDAN PROBLEM - JEDAN TICKET ✅ AKO IMATE VIŠE PROBLEMA KREIRAJTE VIŠE TICKETA ⛔️ BULK TICKETI ZA VIŠE KORISNIKA I/ILI VIŠE PROBLEMA NISU DOZVOLJENI! ⛔️ NE OTVARAJTE VIŠE TICKETA ZA ISTI PROBLEM! ⛔️ NE OTVARAJTE RESOLVED TICKET ZBOG DRUGOG PROBLEMA ILI PITANJA! ⛔️ UKOLIKO JE TICKET OZNAČEN KAO CLOSED, ODGOVORI NA NJEGA SE NE PRATE! ⛔️ NE ŠALJITE PITANJA I NE TRAŽITE INFORMACIJE PUTEM PODRŠKE! ⛔️ PODRŠKA RJEŠAVA TEHNIČKE PROBLEME I PITANJA, MI NISMO INFO PULT! ⛔️ NE ŠALJTE PORUKE NA VIP MAIL AKO NISTE VIP ČLAN! ⛔️ AKO STE VIP ČLAN NE TRAŽITE PODRŠKU ZA ČLANOVE KOJI NISU VIP, VAŠE VIP ČLANSTVO VAŽI SAMO ZA VAS! SUPPORT 👉🏻 [email protected] VIP SUPPORT 👉🏻 [email protected] Molimo pridržavajte se gore navedenih pravila i poštujte agente korisničke podrške! Na taj način ćete nam pomoći da budemo efikasniji i vaš problem će biti brže riješen! Za višestruko nepoštivanje gore navedenih pravila Support zadržava pravo da odbije svoje usluge, a za teže povrede pravila i slanje uvredljivih sadržaja i/ili prijetnji vaš nalog će biti banovan! Zajedno ćemo izgraditi bolje sutra! Srdačan pozdrav Our Family Team

Estimados miembros de Our Family, como tenemos quejas con respecto al tiempo de respuesta del soporte hemos decidido explicar Nuestras reglas de Soporte Familiar y las diferencias entre soporte BASICO y VIP. La imagen muestra las diferencias básicas de la renovación de FamilyNFT y los tiempos de resolución de problemas. Estas son las normas generales de Soporte que hay que respetar: ✅ EN EL CORREO INDIQUE SU NOMBRE DE USUARIO, CORREO Y NÚMERO DE TELÉFONO UTILIZADO EN LA PLATAFORMA ✅ DESCRIBA SU PROBLEMA DE FORMA PRECISA Y LO MÁS BREVE POSIBLE ✅ ADJUNTA CAPTURAS DE PANTALLA SI LO CONSIDERAS NECESARIO ✅ UN MIEMBRO - UN PROBLEMA - UN TICKET ✅ SI TIENES VARIOS PROBLEMAS CREA VARIOS TICKETS ⛔️ ¡NO SE PERMITEN TICKETS MASIVOS PARA MÚLTIPLES USUARIOS Y/O MÚLTIPLES PROBLEMAS! ⛔️ ¡NO ABRA VARIOS TICKETS PARA EL MISMO PROBLEMA! ⛔️ ¡NO VUELVA A ABRIR UN TICKET RESUELTO PARA UN PROBLEMA O PREGUNTA DIFERENTE! ⛔️ ¡SI EL TICKET ESTÁ MARCADO COMO CERRADO RESPONDER A ÉL NO ES ATENDIDO! ⛔️ ¡NO ENVÍE PREGUNTAS Y NO BUSQUE INFORMACIÓN A TRAVÉS DE SOPORTE! ⛔️ ¡EL SOPORTE RESUELVE PROBLEMAS TÉCNICOS Y PREGUNTAS, NO SOMOS UN CENTRO DE INFORMACIÓN! ⛔️ ¡NO ENVIES CORREOS AL SOPORTE VIP SI NO ERES MIEMBRO VIP! ⛔️ ¡SI ERES MIEMBRO VIP NO PIDAS SOPORTE PARA NO MIEMBROS VIP, YA QUE TU MEMBRESÍA VIP ES VÁLIDA SÓLO PARA TI! SOPORTE 👉🏻 [email protected] SOPORTE VIP 👉🏻 [email protected] Por favor, sigue estas reglas y respeta a los agentes de soporte. Así nos ayudarás a ser más eficientes y la resolución de tu problema será más rápida. ¡Por múltiples violaciones de las normas anteriores, Soporte se reserva el derecho de rechazar sus servicios, y por violaciones graves de las normas y el envío de contenido ofensivo y/o amenazas, su cuenta será baneada! ¡Juntos construiremos un mañana mejor! Saludos cordiales Equipo de Our Family

Dear Our Family members, as we have complaints regarding support response time we have decided to explain Our Family Support rules and differences between BASIC and VIP support. The image shows the basic differences of FamilyNFT renewal and troubleshooting and resolution times. Here are the General Support rules which need to be respected: ✅ IN MAIL STATE YOUR USERNAME, MAIL AND PHONE NUMBER USED ON PLATFORM ✅ DESCRIBE YOUR PROBLEM PRECISE AND SHORT AS POSSIBLE ✅ ATTACH SCREENSHOTS IF YOU CONSIDER THAT IT IS NECESSARY ✅ ONE MEMBER - ONE PROBLEM - ONE TICKET ✅ IF YOU HAVE MULTIPLE PROBLEMS CREATE MULTIPLE TICKETS ⛔️ BULK TICKETS FOR MULTIPLE USERS AND/OR MULTIPLE PROBLEMS ARE NOT ALLOWED! ⛔️ DO NOT OPEN MULTIPLE TICKETS FOR SAME PROBLEM! ⛔️ **DO NOT RE-OPEN RESOLVED TICKET FOR DIFFERENT PROBLEM OR QUESTION! ⛔️ IF TICKET IS MARKED AS CLOSED REPLY TO IT IS NOT ATTENDED! ⛔️ DO NOT SEND QUESTIONS AND DON'T SEEK FOR INFORMATION THRU SUPPORT! ⛔️ SUPPORT IS RESOLVING TECHNICAL ISSUES AND QUESTIONS, WE ARE NOT INFO DESK! ⛔️ DO NOT SEND MAILS TO VIP SUPPORT MAIL IF YOU ARE NOT VIP MEMBER! ⛔️ IF YOU ARE VIP MEMBER DON'T ASK SUPPORT FOR NON-VIP MEMBERS, AS YOUR VIP MEMBERSHIP IS VALID ONLY FOR YOU! SUPPORT 👉🏻 [email protected] VIP SUPPORT 👉🏻 [email protected] Kindly follow rules above and respect support agents! That way you will help us to be more efficient and resolution of your problem will be faster! For multiple violations of the above rules, Support reserves the right to refuse its services, and for serious violations of the rules and sending offensive content and/or threats, your account will be banned! Together we will build a better tomorrow! Warm regards Our Family Team

Email Update We are currently in the process of sending the following update to everyone in our database. If you know anyone who has changed their email address and not update their back office please forward this to them immediately so we can move forward – thank you. Crypto / Our Family Migration to the XLM Chain Update – Action required Dear Crypto Family / Our Family Member We are excited to announce that we are ready to migrate the Crypto / Our Family System and the Family Token (BNB chain) to the XLM chain in preparation for our “Go Live”. In order to NOT lose the value accumulated in your back office or lose tokens you are holding in external wallets, we require you to action the following two items before the 30th May, 2024. 1. Deposit into your back office any current Family Tokens (BNB chain) you have in external wallets 2. Login and make sure your Annual Maintenance Fee is current or pay your $10 annual fee Select Maintenance Fee on the menu bar to see date paid till. Caution: dashboard my not be displaying correctly but Maintenance Tab is correct. Failure to complete the above will result in your accumulated back office value and externally held tokens being lost. Account values and tokens in the back office will ONLY BE MIGRATED if the Annual Maintenance Fee is current. If you have problems logging in, please select the forgot password option and follow the process to select a new password (new password can not be the same as the current password). We encourage you to make the most of the project on “Go Live” by: A. Connecting to the official telegram channels (links at www.linktr.ee/familytoken) B. Read the latest updates and understand them We acknowledge the Crypto Family project journey to “Go Live” as Our Family has taken much longer than anyone could have ever imagined when we started, we apologize for this. Our vision to make a positive difference remains unchanged and we are excited to execute this blockchain change before “Go Live” so that our Family Tokens will be able to be backed by gold ultimately which has always been our long term vision. Thank you in advance for your extreme patience and participation, please help us by passing this message on to every project member you know, we do not want anyone to lose value in this migration. Together Our Family will build a better tomorrow! Warm regards Our Family Team

Email Update We are currently in the process of sending the following update to everyone in our database. If you know anyone who has changed their email address and not update their back office please forward this to them immediately so we can move forward – thank you. Crypto / Our Family Migration to the XLM Chain Update – Action required Dear Crypto Family / Our Family Member We are excited to announce that we are ready to migrate the Crypto / Our Family System and the Family Token (BNB chain) to the XLM chain in preparation for our “Go Live”. In order to NOT loose the value accumulated in your back office or loose tokens you are holding in external wallets, we require you to action the following two items before the 30th May, 2024. 1. Deposit into your back office any current Family Tokens (BNB chain) you have in external wallets 2. Login and make sure your Annual Maintenance Fee is current or pay your $10 annual fee Select Maintenance Fee on the menu bar to see date paid till. Caution: dashboard my not be displaying correctly but Maintenance Tab is correct. Failure to complete the above will result in your accumulated back office value and externally held tokens being lost. Account values and tokens in the back office will ONLY BE MIGRATED if the Annual Maintenance Fee is current. If you have problems logging in, please select the forgot password option and follow the process to select a new password (new password can not be the same as the current password). We encourage you to make the most of the project on “Go Live” by: A. Connecting to the official telegram channels (links at www.linktr.ee/familytoken) B. Read the latest updates and understand them We acknowledge the Crypto Family project journey to “Go Live” as Our Family has taken much longer than anyone could have ever imagined when we started, we apologize for this. Our vision to make a positive difference remains unchanged and we are excited to execute this blockchain change before “Go Live” so that our Family Tokens will be able to be backed by gold ultimately which has always been our long term vision. Thank you in advance for your extreme patience and participation, please help us by passing this message on to every project member you know, we do not want anyone to lose value in this migration. Together Our Family will build a better tomorrow! Warm regards Our Family Team

Ažuriranje Emailom Trenutno smo u procesu slanja sljedećeg obavještenja mailom svima u našoj bazi podataka. Ako poznajete nekoga ko je promijenio e-mail adresu, a nije je ažurirao u backofficeu, molimo vas da im proslijedite ovu informaciju kako bismo mogli nastaviti dalje – Hvala! Crypto/Our Family migracija na XLM blockchain – Potrebna je vaša pažnja Dragi članovi Crypto Family/Our Family porodice Sretni smo što možemo objaviti da smo spremni da migriramo Crypto/Our Family sistem i Family token sa BNB blockchaina na XLM blockchain, a sve u svrhu pripreme da uskoro konačno krenemo Live. Kako NE biste izgubili vrijednost akumuliranu u vašem Backofficeu ili tokene koje držite u externim walletima, molimo vas da preduzmete sljedeće radnje prije 30.05.2024. 1. Deponirajte sve Family tokene koje imate na externim walletima na BNB blockchainu u Depozit wallet u Backofficeu 2. Logirajte se u backoffice i provjerite dali je godišnja naknada za održavanje aktuelna i ako nije podmirite godišnju naknadu od 10 USD. U meniju odaberite Maintenance fee da vidite datum do kada naknada vrijedi. Važno: prikaz na Dashboardu može dati krivu informaciju, pod Maintenance fee je točan podatak. Neuspješno ispunjavanje gore navedenog rezultirat će gubitkom vašeg balansa u backofficeu i tokena na externim walletima. Vrijednosti balansa i tokena u backofficeu BITI ĆE MIGRIRANI samo ako je Naknada za održavanje aktuelna. Ako imate problema s logiranjem na vaš nalog, molimo odaberite opciju Forgot password i slijedite postupak za kreiranje nove lozinke (nova lozinka ne može biti ista kao prethodno korištena lozinka). Podstičemo vas da se pripremite i maksimalno iskoristite start projekta tako što ćete: A. Pratiti službene telegram kanale (linkovi na www.linktr.ee/familytoken) B. Pročitati nova obavještenja s razumijevanjem Znamo da je Crypto Family putovanje trajalo mnogo duže nego što je itko mogao zamisliti kada smo započeli, i zbog toga se izvinjavamo. Naša vizija da učinimo svijet boljim ostaje nepromijenjena i sretni smo što ćemo završiti ovu promjenu blockchaina prije pokretanja tako da će naši Family tokeni moći biti podržani zlatom, što je oduvijek bila naša dugoročna vizija. Unaprijed vam zahvaljujemo na vašem strpljenju i učešću. Pomozite nam tako što ćete proslijediti ovu poruku svakom članu projekta kojeg poznajete, jer ne želimo da itko izgubi vrijednost tokom migracije. Our Family će izgraditi bolje sutra! Srdačan pozdrav Our Family Team

Actualización por correo electrónico Actualmente estamos en el proceso de enviar la siguiente actualización a todos en nuestra base de datos. Si conoces a alguien que ha cambiado su dirección de correo electrónico y no actualizar su back office por favor reenviar esto a ellos de inmediato para que podamos seguir adelante - gracias. Crypto/Our Family Migración a la Actualización de la Cadena XLM - Acción requerida Estimada Crypto/Our Family miembro Nos complace anunciar que estamos listos para migrar el sistema Crypto/Our Family y el Family token (cadena BNB) a la cadena XLM en preparación para nuestro «Go Live». Con el fin de NO perder el valor acumulado en su back office o tokens sueltos que tiene en carteras externas, le pedimos que actúe en los siguientes dos puntos antes del 30 de mayo de 2024. 1. Deposita en tu back office cualquier Family Tokens actual (cadena BNB) que tengas en monederos externos. 2. Seleccione Cuota de Mantenimiento en la barra de menú para ver la fecha de pago. Precaución: puede que el panel de control no se muestre correctamente, pero la pestaña de mantenimiento es correcta. Si no se completa lo anterior, se perderá el valor acumulado en el back office y los tokens externos. Los valores de la cuenta y las fichas del back office SÓLO SE MIGRARÁN si la Cuota Anual de Mantenimiento está al día. Si tiene problemas para iniciar sesión, seleccione la opción de contraseña olvidada y siga el proceso para seleccionar una nueva contraseña (la nueva contraseña no puede ser la misma que la actual). Le animamos a que aproveche al máximo el proyecto en «Go Live»: A. Conectándose a los canales oficiales de telegram (enlaces en www.linktr.ee/familytoken) B. Leer las últimas actualizaciones y comprenderlas Reconocemos el viaje del proyecto Crypto Family a «Go Live» como Our Family ha tomado mucho más tiempo de lo que nadie podría haber imaginado cuando empezamos, nos disculpamos por esto. Nuestra visión de hacer una diferencia positiva se mantiene sin cambios y estamos emocionados de ejecutar este cambio de blockchain antes de «Go Live» para que nuestros Family Tokens puedan ser respaldados por oro en última instancia, que siempre ha sido nuestra visión a largo plazo. Gracias de antemano por su extrema paciencia y participación, por favor ayúdenos pasando este mensaje a todos los miembros del proyecto que conozca, no queremos que nadie pierda valor en esta migración. **Juntos, Our Family construirá un mañana mejor. Saludos cordiales Equipo de Our Family

Email Update We are currently in the process of sending the following update to everyone in our database. If you know anyone who has changed their email address and not update their back office please forward this to them immediately so we can move forward – thank you. Crypto / Our Family Migration to the XLM Chain Update – Action required Dear Crypto Family / Our Family Member We are excited to announce that we are ready to migrate the Crypto / Our Family System and the Family Token (BNB chain) to the XLM chain in preparation for our “Go Live”. In order to NOT loose the value accumulated in your back office or loose tokens you are holding in external wallets, we require you to action the following two items before the 30th May, 2024. 1. Deposit into your back office any current Family Tokens (BNB chain) you have in external wallets 2. Login and make sure your Annual Maintenance Fee is current or pay your $10 annual fee Select Maintenance Fee on the menu bar to see date paid till. Caution: dashboard my not be displaying correctly but Maintenance Tab is correct. Failure to complete the above will result in your accumulated back office value and externally held tokens being lost. Account values and tokens in the back office will ONLY BE MIGRATED if the Annual Maintenance Fee is current. If you have problems logging in, please select the forgot password option and follow the process to select a new password (new password can not be the same as the current password). We encourage you to make the most of the project on “Go Live” by: A. Connecting to the official telegram channels (links at www.linktr.ee/familytoken) B. Read the latest updates and understand them We acknowledge the Crypto Family project journey to “Go Live” as Our Family has taken much longer than anyone could have ever imagined when we started, we apologize for this. Our vision to make a positive difference remains unchanged and we are excited to execute this blockchain change before “Go Live” so that our Family Tokens will be able to be backed by gold ultimately which has always been our long term vision. Thank you in advance for your extreme patience and participation, please help us by passing this message on to every project member you know, we do not want anyone to loose value in this migration. Together Our Family will build a better tomorrow! Warm regards Our Family Team