LIS Gaurav

I pray to Goddess Saraswati for you that, This great occasion of Basant Panchami, May bring a huge wealth of knowledge for you, And may you be blessed by Goddess Saraswati, Wish you a joyful Basant Panchami.

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About the job POSITION TYPE Full time ABOUT THE TEAM PrepShala is an impact-focused startup. Their products include Engrezi.com, a platform focused on providing an opportunity to kids across tier 2+ cities in India with a chance to learn English as a language and as a skill. The company has seen remarkable growth in the past year and has penetrated over 4 states and over 15 cities. HIRING REQUIREMENTS We are looking for an Analyst to handle inbound/outbound calls with customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Basic Requirements • Bachelor's degree or above • Good knowledge of CRM practices and systems. • Customer oriented attitude with professionalism. • Strong multitasking, time management, and target achieving skills. • Excellent communication and listening skills with good command over English and Hindi language. Responsibility • Handle many inbound and outbound calls to customers and clients. • Identify the needs of customers, resolve issues and provide solutions. • Upsell other products wherever possible. • Ensure you follow the customer service script provided by the company for uniformity. • Also, be well read on company policies and the website for FAQs or policy related answers. • Maintain good customer relations. • Meet personal targets and work towards meeting team targets. • Maintain records of the conversations with the customer and analyse the data. • Write and submit timely reports on performance, targets and customer queries. Salary Range: 20k - 25k CTC Location: South Delhi (Vasant Kunj) Send Resume/CV on whatsapp 8126666472