McKinsey Insights

Getting Granular: In Search of Pockets of Growth in China https://www.mckinsey.com/cn/our-insights/our-insights/in-search-of-pockets-of-growth-in-china Identifying fresh opportunities for growth in China’s vast consumer market requires a more granular approach.

Building AI-enabled services https://www.mckinsey.com/capabilities/operations/our-insights/building-ai-enabled-services Advanced digital, automation, and AI technologies offer a great customer experience at low cost. The real challenge is building services organizations that can make the most of these new tools.

The evolution of customer care: AI and the Gen Z effect https://www.mckinsey.com/capabilities/operations/our-insights/the-evolution-of-customer-care-ai-and-the-gen-z-effect Gen Z’s influence on consumer behavior and employment trends is driving contact center leaders to integrate AI, adapt to market changes, and implement holistic strategies for customer care.

Do shareholder activists create lasting value? https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/do-shareholder-activists-create-lasting-value Activist investors seek to maximize their own returns—which can lift a company’s share price when activists hold shares. But what happens a few years after an activist exits its position?

The ‘evergreen economy’: Harnessing the power of healthy longevity https://www.mckinsey.com/mhi/our-insights/the-evergreen-economy-harnessing-the-power-of-healthy-longevity Economist Andrew J. Scott, author of The 100-Year Life and The Longevity Imperative, discusses the opportunity for positive and profound change in an aging society.

What to read next: McKinsey’s 2024 annual book recommendations https://www.mckinsey.com/featured-insights/annual-book-recommendations Looking for your next book? Each year, McKinsey seeks out the best books in business, technology, workplace culture, and more. Here’s our 2024 list, recommended by CEOs, founders, editors in chief, and other global leaders.

Embracing generative AI in credit risk https://www.mckinsey.com/capabilities/risk-and-resilience/our-insights/embracing-generative-ai-in-credit-risk Credit risk organizations are already adopting gen AI technologies. How can they deploy them safely and at scale?

Generative AI and the future of work: A Singapore perspective https://www.mckinsey.com/sg/our-insights/generative-ai-and-the-future-of-work-a-singapore-perspective There's no doubt the growth of generative AI will affect the future workforce. This podcast turns the conversation to how companies can adapt to thrive, drawing on Singapore as a case study.

Economic conditions outlook, June 2024 https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/economic-conditions-outlook-2024 Executives’ views on the world economy remain more positive than negative, though they believe a recession is increasingly likely. In their own economies, concerns over unemployment are growing.

Help wanted: Charting the challenge of tight labor markets in advanced economies https://www.mckinsey.com/mgi/our-research/help-wanted-charting-the-challenge-of-tight-labor-markets-in-advanced-economies For almost two decades, labor markets across advanced economies have tightened—and the trend is set to continue. This article provides a data-driven look via charts to understand the implications.