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  Do   - Excellent communication skills, - Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. - Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. - Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support - Answer incoming calls and respond to customer’s emails in timely manner. - Manage and resolve customer complaints. - Identify and escalate issues to supervisors as and when needed. - Provide product and service information to customers. - Research required information using available resources and Offer Solution to customers. - Research, identify, and resolve customer complaints using applicable software. - Route calls and tickets to appropriate resources and Domains who can best support he user, - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer…

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Roles and Responsibilities: · Assist in managing and executing critical executive-level data analysis to drive informed decision-making processes, providing valuable insights to support strategic initiatives. · Develop and maintain templated Excel models to facilitate financial forecasting and tracking, enabling effective monitoring of key performance indicators and financial targets. · Utilize advanced analytical techniques to extract insights from raw data, automating business processes where possible to enhance operational efficiency and effectiveness. · Collaborate closely with sales managers and teams to ensure data-driven decision-making processes are implemented, leveraging analytics to optimize strategies and drive performance. · Apply expertise in business processes to identify areas for improvement and propose strategic changes aimed at enhancing organizational effectiveness, contributing to continuous improvement efforts. · Conduct comprehensive analysis and prepare reports

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