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We're Hiring | ERP Technical Support Specialist Are you passionate about solving technical issues and delivering exceptional customer support? We're looking for an ERP Technical Support Specialist with hands-on experience in ERP systems to join our team. Key Responsibilities: - Handle and manage customer support tickets through the ticketing system. - Troubleshoot and resolve ERP-related issues efficiently. - Document every issue, solution, and customer interaction accurately. - Provide technical support to existing clients who have already purchased the ERP system (B2B Clients). - Collaborate with internal teams to ensure timely issue resolution. - Follow up with clients until issues are fully resolved. - Maintain high service quality while meeting SLA commitments. Requirements: - Minimum 1 year of experience in ERP Technical Support. - Previous experience working for an ERP software company is mandatory. - Strong understanding of Accounting concepts and business processes. - Good hands-on experience using ERP systems. - Excellent Microsoft Excel skills. - Experience working with ticketing/helpdesk systems. - Strong communication, documentation, and problem-solving skills. - Ability to prioritize multiple support requests efficiently. Important Note: This role supports business clients using an ERP system and is NOT an End-User IT Support position. If your experience matches the above requirements, we'd love to hear from you. mohammed.ibarheim@dewansoft.com Only candidates with previous ERP Technical Support experience will be considered.