Refugee Malaysia (English)

Please note that UNHCR will remain open and operate as usual tomorrow (25/8/2026). The next UN holiday will be for the National Day on 31st August 2026 (next Monday) Thank you.

Beware of fake UNHCR hotlines 📌https://help.unhcr.org/malaysia/2026/04/28/beware-of-fake-unhcr-hotlines/

🌐 https://help.unhcr.org/malaysia/fraud-corruption-and-exploitation/

How to enjoy Special Discount at RM150? 1.Parent already purchase REMEDl  2.Parent purchase REMEDl together with children  (From 1 August 2026 until 30 September 2026)

‼️How to enjoy Special Discount at RM150? 1.Parent already purchase REMEDl  2.Parent purchase REMEDl together with children  (From 1 August 2026 until 30 September 2026)

🔊‼️Beware of Scams UNHCR has received reports from several refugees and asylum-seekers that they have been contacted by unknown individuals using the phone numbers +60 11 2445 2100, +60 11 2330 5769, and +60 11 6221 3684. These individuals claim that they can arrange access to UNHCR services within a short period of time in exchange for payment. The amounts requested have reportedly been in the thousands. Please remember: * UNHCR services are free of charge. UNHCR will never ask you to pay for any UNHCR service. * No one can guarantee or expedite access to UNHCR services in exchange for money or any other form of payment. * Do not make any payment or share your personal information with anyone claiming they can assist you with UNHCR services or fast-track your case. * If you have been approached by someone making such claims, or if you believe you have been targeted by a scam, please report the incident to UNHCR Malaysia by contacting the Anti-Fraud Focal Points at mlslufrd@unhcr.org or by submitting a reporting form. * Please remain vigilant and share this information with your family and community members to help prevent others from becoming victims of fraud. Thank you for your cooperation in helping to protect your community from scams and fraud.

Reminder : Document renewal and lost document Individuals seeking document renewal are encouraged to arrive at the UNHCR office at 8:00 AM on the date of renewal as stated on the document to facilitate timely processing. Those who have lost their UNHCR document may approach the office directly for replacement of the lost document at 08:00 am and do not need an appointment

Don’t forget to share this information with your friends, family, and community members.  Online Safety: https://youtube.com/shorts/V_ajPEMsMfI?feature=share   Physical Safety: https://youtube.com/shorts/P-HIfs_UvKI?feature=share   Where to report hate speech: https://youtube.com/shorts/8wjQsvliPR0?feature=share  When to report hate speech: https://youtube.com/shorts/-A46cZ_IiY0?feature=share

Learning and community centres may receive increased attention, online or in-person, especially when refugee issues are being discussed. These videos provide guidance to help centres manage both online and physical spaces, protect everyone’s privacy (including children), and respond calmly to questions or unexpected visits. Where to report hate speech: https://youtube.com/shorts/8wjQsvliPR0?feature=share  When to report hate speech: https://youtube.com/shorts/-A46cZ_IiY0?feature=share

Learning and community centres may receive increased attention, online or in-person, especially when refugee issues are being discussed. These videos provide guidance to help centres manage both online and physical spaces, protect everyone’s privacy (including children), and respond calmly to questions or unexpected visits. Physical Safety: https://youtube.com/shorts/P-HIfs_UvKI?feature=share Online Safety: https://youtube.com/shorts/V_ajPEMsMfI?feature=share

Community Reminder: Staying Safe Online There is an increase in hateful and hurtful posts about refugees on social media right now. It is best not to respond to these posts, as ignoring them is often the safest option. What to do: Do not reply to hateful or insulting comments. Block accounts that threaten or harass you. Consider reviewing your privacy settings and, if necessary, make your personal social media accounts private or limit who can view your posts and personal information. If you manage or are featured on the social media accounts of your organization, community group, or learning centre, consider strengthening privacy settings and reviewing publicly shared information where appropriate. If you feel unsafe, talk to someone you trust, such as a community leader, a refugee organization, or a support group. Do not share personal information online, such as your phone number, address, ID documents, or current location. Report harmful posts so the platform can take appropriate action. How to report a harmful post on Facebook, Instagram, TikTok, X (Twitter), and other apps: Tap the three dots (...) on the post, comment, or account. Tap "Report." Select the option for hate speech, harassment, discrimination, or other relevant concerns. You may also contact your community organizations, NGO partners you are connected with, or the UNHCR Community-Based Protection team if you have any questions or concerns regarding this matter. Remember: Your safety and well-being are more important than responding to harmful content online.