English Knowledge

Glossary tranquility : calmness serenity : peacefulness cranial bones : skull bones cerebrospinal fluid : fluid of brain spinal column : spine, backbone, કરોડરજ્જુ Stress induced : caused by stress scalp : skin on top of the head

Ch - 3 Read - 2 Stress Control Exercises Short meditation - 1 • Make yourself comfortable and close your eyes. • Choose a word that symbolises 'calmness' to you : 'harmony', 'tranquility', 'serenity', 'peace', 'relax'. • Meditate on your chosen word. Visualise scenes that tie in with the word or build up mental images that illustrate the word. You can also spend some time imagining what it would feel like if you experienced harmony or tranquility inside yourself. • Open your eyes again. Short meditation-2 • Pick a material such as dress fabric, a stone, a piece of wood or anything else that appeals to you. • With your eyes closed, explore the texture of this material. • Spend at least two minutes doing this. Give your brain oxygen hit Half the problem with being stressed and unable to concentrate properly is that you don't breathe deeply enough to supply your brain with sufficient oxygen. When we get stressed, we tend to hold our breath or only breathe in a shallow way, using only the top part of our lungs. In order to deepen your breathing and get oxygen all the way up into the brain again, do the following exercises for two minutes : • Rub both your hands together for a moment to create energy. • Place your palms one on top of the other on the area just below your navel. • Breathe consciously into your belly, making your palms rise every in-breath. • Imagine breathing oxygen into your brain. The Crown Pull When we breathe, there is a microscopic movement of the cranial bones which in turn allows the cerebrospinal fluid to move freely through the spinal column and the skull. When tensed or upset and don't breathe deeply enough, this can result in bones in the skull becoming slightly stuck together so that the fluid cannot circulate properly. The Crown Pull influences the flow of cerebrospinal fluid in a positive way. It helps calm your nervous system and can also often take away a headache or stress - induced stomach ache, as well as helping you think clearly. • Place both of your hands with your fingers like combs on top of your head so that your little fingers are touching your hairline at the front. • Firmly press down on to your scalp and pull your fingers away from the midline, combing outwards with each hand. • Now place your hands in the same way higher up on the midline of the head and repeat the procedure. • Now place hands even further back on your head, towards the crown, and repeat the procedure. Mental quick fixes • Put on some music you like and dance through the room. This creative activity exercises the right side of the brain and helps rebalance your brain. • Get a fish tank and watch the fish swim around languidly. This allows your mind to calm down. • Write down all your worries. Putting them on a piece of paper gets them out of your head. • Get out into nature and walk. • Concentrate on what is right now rather than what might happen tomorrow. • Sing in the bath and use the shampoo bottle as a micro-phone. • Nobody is perfect and who wants to be nobody? Mistakes are OK. • Delete the phrase "I can't" from your vocabulary. It isn't constructive and blocks your view of possible solutions. • Write a few lines with your other hand. This rebalances the two hemispheres of the brain. • Expect to be lucky.

Glossary 🌸🌸🌸🌸🌸🌸 distinguish : differentiate impose : enforce rational : logical, sensible retrieve : regain, get back counterpart : equivalent exam nerves : nervousness caused by exam retain : (here) remember resilience : speedy recovery from problems languidly : leisurely, slowly hemisphere : a half of a sphere, ગોળાર્ધ flick : strike tizz : a state of nervous excitement anticipate : foresee, predict frantic : agitated, wild shattered : upset, tired dreadful : terrible, horrible drained : exhausted consequence : result self hypnosis : giving suggestion to self that would influence one's own consciousness and thoughts drifting : descending, dropping landscape : scenery, surroundings perspective : viewpoint hectic : very busy and hurried pessimism : negative thinking, tendency to expect the worst optimism : positive thinking, tendency to expect the best crisis : critical moment, worrying time elation : great happiness, ecstasy tangled up : trapped, confused 🌼🌼🌼🌼🌼🌼🌼🌼🌼 Manage Your Stress

Self - hypnosis You can use this self - hypnosis state to relieve mental stress. Try the following exercises. It becomes easier with your eyes closed. • Settle back in a chair and close your eyes. • Start counting backwards from 99 to 70. Count slowly to fit in with your breathing. • Now count down from 69 to 30, while imagining walking down the steps of a beautiful staircase. Feel yourself walking down in time with your breathing. See the beautiful grand staircase stretching ahead of you. Imagine the steps are carpeted so that your progress is as effortless as possible. • Count down from 29 to 0 while imagining drifting further down in luxurious lift, as large as a room, carpeted, with views of landscapes outside. Watch the decreasing numbers along with your breathing. • As you arrive at 0, the lift doors open and you enter a room that is furnished just as you would like it. It was all your favourite things in it and it is totally private. Find a comfortable chair in your room and settle back in it. • Remain there in your imagination until you feel rested and refreshed, then open your eyes again. The Screen Exercise When emotions have taken you over, it becomes nearly impossible to think clearly. Then it becomes very easy to make unwise decisions or to agree to something which is not to your advantage. The Screen Exercise shows you how to step back and emotionally detach yourself from your current situation so that you can see more clearly what is going on. Taking an outsider's point of view and imagining another person in your situation will put a new perspective on your stress problem so you can evaluate more calmly what needs to be done. • With your eyes closed, think about the situation that is currently causing you stress. • Imagine projecting the situation onto a screen in your mind as if it were a film you were watching. Include only what has really happened not what you are afraid might happen. • Replace yourself in the film with someone else of the same gender. • Watch the film as an outsider observer. How do you feel about what is going on in the film? What advice would you give the person who is replacing you on the screen? • Open your eyes again and act on your own advices. Anticipating success When life becomes too hectic, we can end up feeling mentally tied in knots. Nothing seems easy and positive. Pessimism sets in and we cannot see a way out of our current problems. We can open a source of optimism with the technique of anticipating success. • Settle back in a chair and close your eyes. • Experience with all your senses what it feels like to have achieved something and enjoy the resulting feelings of relief and elation • Hang on to the positive feelings and bring them back with you into the here and now. • Open your eyes again. Make sure you don't get all tangled up in considerations about how the situation will resolve itself. It will look after itself as long as you keep your aim firmly in mind. If you stay focused on a positive outcome, you can think more clearly and you will make better decisions, which will eventually leads to the desired results. If there could be a number of different positive outcomes, then simply concentrate on visualising one version today and another version tomorrow. This is not an exercise in correctly predicting the future, but rather a way of clearing negative thoughts from your mind and focusing on a positive state. 🌼🌼🌼🌼🌼🌼🌼🌼🌼 Manage Your Stress

Manage Your Stress 🌼🌼🌼🌼🌼🌼🌼🌼🌼 Strengthening Mental Flexibility Mind, emotions and body are all closely interlinked and always work together. It helps you distinguish them more clearly if you try to understand them separately. Your mental capacities are your abilities to concentrate, to take in new information, to remember old and new information and to be in a position to think logically. You need your mental capacity in order to study, to work, to impose a constructive and workable order on your life, and to make rational day-to-day decisions. For example, if you had the choice of walking to work or taking the car, the fact that it was raining hard and you had a cold could lead you to the decision that it was better to take the car. That would be a rational decision based on the current circumstances. The mind is the rational, logical part of you that helps you to make unemotional choices, to store and retrieve information and to order and calculate. It is the counterpart to the emotions. A good example of the interaction between mind and emotions is exam nerves. Your mental capacity has helped you retain what you have revised You 'know your stuff' but when you enter the exam room and start getting emotional by expecting difficulties and imagining failure, all of a sudden the carefully stored information is no longer available. Your emotions have barred the way to your inner information store. Do you find yourself reacting in any of the following ways? • You find it difficult to concentrate on things. • Your memory is letting you down frequently. • You have lots of different things on your mind but cannot grasp a clear thought. • You are often undecided these days and this is untypical for you. • You make longer to do tasks that you were able to complete quite quickly before. • You start lots of things but don't finish any. If yes, then it gives a sign of mental stress present in you. The better you deal with stress, the less your mental capacity will be affected. The following exercises will help you build better stress resilience and rebalance yourself if your mental capacity has already started to suffer due to stress. Stop over-thinking When tasks and pressures start building up, the mind can sometimes go into over thinking and you come to the thought, 'I wish there was a switch in my head that I could flick and turn off all the thoughts going around in my mind!' It is not that easy. There is a technique to help you during the problem of over thinking: • Say to yourself repeatedly during the day: 'I have no expectations and I will deal with whatever happens... when it happens.' When you think about a stressful day that lies in front of you, your thoughts run approximately like this: 'Oh my God, I have so much to do! I must do X and Y and Z and after that, A and B need to get sorted out as well! I don't know how I'm going to do it all. I won't even have time to eat!' Basically, the day hasn't even started but you are already in a tizz. What is happening is that your mind is racing ahead of you and anticipating how tired and stressed you will feel once you have completed all the tasks ahead. These frantic thoughts start weakening your energy and as a result you are entering into a busy day with only half of your normal energy. Then, when you end up shattered at the end of day, you seem to have proved that you were right all along - you had a dreadful day and you feel physically drained. In order to have the maximum energy available at the start of a busy day, use 'I have no expectations and I will deal with whatever happens when it happens' as a form of mantra. You will notice how your body starts relaxing at the thought of 'no expectations'. This relaxation tells you that you have just stopped yourself from wasting valuable energy. You will feel calmer mentally and emotionally as a consequence.

Manage Your Stress std.12 Unit:3 Read:1 🌼🌼🌼🌼🌼🌼🌼🌼🌼

7. You are Ashish Tank from Vanganga Society, Ahmedabad. Your aadhar card provided to you is misspelt in name. Mail to Manish Popat, Shop 112, Floor 3, Suvidha Complex, Gandhinagar Road, Ahmedabad. Ans.From: tankashish@reddif.com To: manish123@udai.com Sub: misspelt in name Date: April 8, 2017 Manish Popat Shop: 112, Floor 3, Suvidha Complex, Gandhinagar Road, Ahmedabad. Dear Sir, I would like to bring to your kind notice that the aadhar card provided to me is misspelt in my name. My name is Ashish Ramanikbhai Tank, aadhar number: 60054 4444 xx14 would like to correct my name for the above mentioned aadhar number. Instead of above mentioned name there is misspelt in my name as Ashis Ramanikbhai Tank. So would you guide me what should I do to correct it online? Can I do it on my own? If yes, what steps should I follow on line? I have attached my PAN card and Voter ID in support of my correct name. I am looking forward to an early reply. Thanking you, Yours truly, Ashish Tank. 🌼🌼🌼🌼🌼🌼 8. Mr Prakash Desai residing in Block: 101, Om Nagar, Riya Chowkadi, Rajkot wish to transfer his cooking gas connection to Mr. Kiran Patel. Imagine your are Mr. Prakash Desai. Ans. From: desaiprakash@gmail.com To: vijay@indane.com Sub: requesting to transfer cooking gas connection Date: August 16, 2017 Dear sir, I, Mr. Prakash Desai, have used Indane cooking gas connection from you for 10 years. I have been transferred to Ahmedabad recently. So I am no more in need of the LPG connection no: xxxxx and request you to transfer the same to the transformer. I hereby authorize you to handover the security deposit amount held in my name to Mr. Kiran Patel. I hereby confirm that I will not have any claim at a later date on you in respect of the Said LPG connection or the equipment/ security deposit towards the same. Mr Kiran Patel has already applied for that and submitted declaration forms,too. I am not in possession of LPG connection of IOC/BPC/HPC for my domestic use, either in my name or in the name of any of my family members residing with me in the same dwelling unit. Awaiting for early positive response from you. Sorry for inconvenience. Thanking you. Your sincerely, Prakash Desai 🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸 std. 12 Emails

5. You are Mr. Deepak, the librarian of Gyanbaug International School. Write an email to Rana book depot, Hyderabad requesting them to cancel your order for English literary books and Children's story book. Give reasons for cancellation of the order. Ans. From: deepak12@yahoo.com To: ranabook@gmail.com Sub: Cancellation of order Date: April 6,2017 Dear Sir, I would like to bring to your kind notice regarding the order on behalf of principal on 15/3/2017 for supply of English literary books ans children's story books. The supply was supposed to be received by this school on or before 30/03/2017. But sorry to say that the books have not been received till date and also no communication has been made from your side for the delay. Hence the school has placed the order for these books to other book depot due to urgency of the books. The said order may be Treated as canceled. Sorry for inconvenience. Thank you. Your sincerely, Deepak (Librarian) 🌼🌼🌼🌼🌼🌼 6. You are Krish Verma,a B- Tech student. Request to the bank manager to grant education loan for higher study. Ans. From: krishverma@yahoo.com To: krishnan@sbi.com Sub: requesting to grant education loan Date: April 6, 2017 Dear Sir, I, Krish Verma, am studying B-Tech automobile technology in the first year in Nirma Institute, Ahmedabad. I got admission on the basis of merit. My father works as an electrician for a private contractor residing in Junagadh with an average monthly income of Rs. 8000. My mother is not working as she is disabled. I have two siblings, one sister studying 10th standard and a brother in the 8th standard. Hence taking care of a family of five members, my father is unable to provide funding for my higher studies. My father and I approached the local branch of your bank in Junagadh in which my father has started a saving account for study loan, but the bank officials almost been unresponsive to my application and not considered my application. Unknowing of the reason why my application has not been taken into account, I have been advised by my department HOD to forward an application to the Branch Manager due to the fact that I am good at my studies. I completed my secondary and higher secondary education at XYZ high school. Junagadh securing 94% in the 10th standard and 96% in the higher secondary being a school topper with 100% marks in Maths and Physics. I got admission to this prestigious Nirma Institute. I somehow have managed to pay off my college admission fee and other fees by a loan from private lender. Herewith I enclose photocopies of my documents required for a study loan for your kind reference. I earnestly request you to make necessary measures for grant of the same thus enabling me to accomplish my dream of becoming an automobile architect. Thanking you, Yours faithfully, Krish Verma Fiist Year B.Tech Nirma Institute, Ahmedabad krishverma@yahoo.com 🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸 std. 12 Emails

3. You are Shivani Sharma, student of class XII,Town Vale Girls' School, Shimla, is all eager to enter the National Film Academy, Shimla, after her board results. Write an email to the director structure, placement opportunities, etc. Ans. From: shivanisharma1@gmail.com To: nationalfilmacademy.com Sub: Seeking information for admission Date: May 6, 2017 Dear sir, I am greatly interested in joining your esteemed for the academic year 2017-18. I am a student of class XII at present and hope to be eligible for your admission criteria. Even though I have heard quite a lot about you Institution from my friend and advertisements, I would like to clear some of my doubts regarding your admission procedure. Kindly tell me when the right time is to apply for a course. Where are admission forms available? Can I download a form over the internet I hope your institution welcomes payment of fee in installment through cheque. Are there scholarships for eligible students? Is there any entrance test conducted for the same? I would also like to know further details such as the course duration, tuition and other fee, study centers and any placement assistance provided after the successful completion of the course. I'm looking forward to an early reply from you on my mail address. Yours truly, Shivani Sharma 🌼🌼🌼🌼🌼🌼 4. Smt. R. J. Kaneriya Girls Highschool, Rajkot requires a bulk stationary items for the school office. Mail to manish@stationary.in for rates and terms of supply and also state your discount rates. Ans. From: kaneriyaschool@gmail.com To: manish@stationary.in Sub: Inviting Rates and Terms of Supply Date: June 6, 2017 Dear Sir, This is to bring to your notice that on behalf of Smt. R. J. Kaneriya School we would like to place a bulk order for the supply of stationary items for our school office and the administrative block for the session 2017-2018. We have selected a few leading stationers for the purposes of supply of these items. We have included your prestigious firm in the list, keeping in view the goodwill it enjoys in the stationary market. Kindly quote your rates and terms of supplying and also state your discount rates if any. We need the following items with their brands and number of items required. No. Particular Brand Numbers 1. Pencils HB Natraj 20 Dozens 2. Pencils HH Natraj 30 Dozens 3. Type Paper Star 20 Reams 4. Cyclo-styling Paper Star 20 Reams 5. Computer Paper Star 40 Reams Let us remind you once again that maximum discount and the suitable terms of supply will be important conditions before placing the order. The lists of rates and teams of supply received after 15 June, 2017 will not be entertained. Please let us know whether it will be possible for you to supply us the above items. Kindly let us know the maximum time which you will require to supply us these items. We are looking forward to an early reply from you on school mail. Thanking you, Yours truly, Manish Patel (Librarian) 🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸 std. 12 Emails

1. Mr Arun Patel writes an email to Amazingkart.com requesting them to replace the mobile phone he has purchased as the piece us not working properly. Draft an email on amazingkart@zmail.com on his behalf in about 100 words. Ans. From: arun9@rediffmail.com To: amazingkart@zmail.com Sub: Replacement of mobile phone Date: April 6, 2017 Dear sir, I had ordered iPhone 7 and received it last day. I have discovered that the phone has the following problem: 1. It has 4 GB RAM yet data transfer is so slow. 2. It is over heated while installing some appliances. The [Consumer Rights Act 2015/ Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfaction quality and fit for purpose. As you are in breach of contract I am entitled to have the phone replaced and I would request that you confirm that you will do this within the next 14 days. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it. Thanking you, I look forward to hearing from you, Yours faithfully, Arun Patel 🌼🌼🌼🌼🌼🌼 2. Amazingkart.com received email of Mr. Arun Patel regarding his problems with iPhone 7. Draft an email from Amazingkart.com for reply regarding his complain. Ans. From: amazingkart@zmail.com To: arun9@rediffmail.com Sub: Response to your mail dated April 6, 2017 Date: April 8, 2017 Dear sir, Received your mail regarding the quality of iPhone 7 you received. We are extremely sorry for the trouble you suffered. We respect our each and every customer. To sell the best quality has always been our motto. We have taken your complaints very seriously. We have already transferred your complaints to the manufacturer regarding the quality of their product, iPhone 7. We also brought your complaints about its features to their notice. We assure you that you will get the best quality. Our customer's satisfaction is our prime concern. Our representative with a technician will conduct you soon. If the cell phone is found faulty, we will surely replace it soon. Thanking you, Your Keyur Bhatta. 🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸🌸 std. 12 Emails

8. Mr Prakash Desai residing in Block: 101, om nagar, Riya chowkadi, Rajkot wish to transfer his cooking gas connection to Mr. Kiran Patel. Imagine your are Mr. Prakash Desai. Ans. From: desaiprakash@gmail.com To: vijay@indane.com Sub: requesting to transfer cooking gas connection Date: August 16, 2017 Dear sir, I, Mr. Prakash Desai, have used Indane cooking gas connection from you for 10 years. I have been transferred to Ahmedabad recently. So I am no more in need of the LPG connection no: xxxxx and request you to transfer the same to the transferee. I hereby authorize you to handover the security deposit amount held in my name to Mr. Kiran Patel. I hereby confirm that I will not have any claim at a later date on you in respect of the Said LPG connection or the equipment/ security deposit towards the same. Mr Kiran Patel has already applied for that and submitted declaration forms,too. I am not in possession of LPG connection of IOC/BPC/HPC for my domestic use, either in my name or in the name of any of my family members residing with me in the same dwelling unit. Awaiting for early positive response from you. Sorry for inconvenience. Thanking you. Your sincerely, Prakash Desai

7. You are Ashish Tank from Vanganga society, Ahmedabad. Your aadhar card provided to you is mis- spelt in name. Mail to Manish Popat, shop 112, Floor 3, Suvidha complex, Gandhinagar road, Ahmedabad. Ans.From: tankashish@reddif.com To: manish123@udai.com Sub: misspelt in name Date: April 8, 2017 Manish Popat Shop: 112, Floor 3, Suvidha complex, Gandhinagar road, Ahmedabad. Dear Sir, I would like to bring to your kind notice that the aadhar card provided to me is mis spelt in my name. My name is Ashish Ramanikbhai Tank, aadhar number: 60054 4444 xx14 would like to correct my name for the above mentioned aadhar number. Instead of above mentioned name there is mis spelt in my name as Ashis Ramanikbhai Tank. So would you guide me what should I do to correct it online? Can I do it on my own? If yes, what steps should I follow on line? I have attached my PAN card and Voter ID in support of my correct name. I am looking forward to an early reply. Thanking you, Yours truly, Ashish Tank.

6. You are Krish Verma,a B- Tech student. Request to the bank manager to grant education loan for higher study. Ans. From: krishverma@yahoo.com To: krishnan@sbi.com Sub: requesting to grant education loan Date: April 6, 2017 Dear Sir, I, Krish Verma, am studying B-Tech automobile technology in the first year in Nirma Institute, Ahmedabad. I got admission on the basis of merit. My father works as an electrician for a private contractor residing in Junagadh with an average monthly income of Rs. 8000. My mother is not working as she is disabled. I have two siblings, one sister studying 10th standard and a brother in the 8th standard. Hence taking care of a family of five members, my father is unable to provide funding for my higher studies. My father and I approached the local branch of your bank in Junagadh in which my father has started a saving account for study loan, but the bank officials almost been unreasonsive to my application and not considered my application. Unknowing of the reason why my application has not been taken into account, I have been advised by my department HOD to forward an application to the Branch Manager due to the fact that I am good at my studies. I completed my secondary and higher secondary education at XYZ hight school. Junagadh securing 94% in the 10th standard and 96% in the higher secondary being a school topper with 100% marks in Maths and Physics. I got admission to this prestigious Nirma Institute. I somehow have managed to pay off my college admission fee and other fees by a loan from private lender. Herewith I enclose photocopies of my documents required for a study loan for your kind reference. I earnestly request you to make necessary measures for grant of the same thus enabling me to accomplish my dream of becoming an automobile architect. Thanking you, Yours faithfully, Krish Verma Frist Year B.Tech Nirma Institute, Ahmedabad krishverma@yahoo.com

5. You are Mr. Deepak, the librarian of Gyanbaug International School. Write an email to Rana book depot, Hyderabad requesting them to cancel your order for English literary books and Children's story book. Give reasons for cancellation of the order. Ans. From: deepak12@yahoo.com To: ranabook@gmail.com Sub: Cancelation of order Date: April 6,2017 Dear Sir, I would like to bring to your kind notice regarding the order on behalf of principal on 15/3/2017 for supply of English literary books ans children's story books. The supply was supposed to be received by this school on or before 30/03/2017. But sorry to say that the books have not been received till date and also no communication has been made from your side for the delay. Hence the school has placed the order for these books to other book depot due to urgency of the books. The said order may be Treated as canceled. Sorry for inconvenience. Thank you. Your sincerely, Deepak (Librarian)

4. Smt. R. J. Kaneriya Girls Highschool, Rajkot requires a bulk stationary items for the school office. Mail to manish@stationary.in for rates and terms of supply and also state your discount rates. Ans. From: kaneriyaschool@gmail.com To: manish@stationary.in Sub: Inviting Rates and Terms of Supply Date: June 6, 2017 Dear Sir, This is to bring to your notice that on behalf of smt. R. J. Kaneriya School we would like to place a bulk order for the supply of stationary items for our school office and the administrative block for the session 2017-2018. We have selected a few leading stationers for the purposes of supply of these items. We have included your prestigious firm in the list, keeping in view the goodwill it enjoys in the stationary market. Kindly quote your rates and terms of supplying and also state your discount rates if any. We need the following items with their brands and number of items required. No. Particular Brand Numbers 1. Pencils HB Natraj 20Dozens 2. Pencils HH Natraj 30Dozens 3. Type Paper Star 20Reams 4. Cyclostyling Paper Star 20Reams 5. Computer Paper Star 40Reams Let us remind you once again that maximum discount and the suitable terms of supply will be important conditions before placing the order. The lists of rates and teams of supply received after 15 June, 2017 will not be entertained. Please let us know whether it will be possfor you to supply us the above items. Kindly let us know the maximum time which you will require to supply us these items. We are looking forward to an early reply from you on school mail. Thanking you, Yours truly, Manish Patel (Librarian)

3. You are Shivani Sharma, student of class XII,Town Vale Girls' School, Shimla, is all eager to enter the National Film Academy, Shimla, after her board results. Write an email to the director structure, placement opportunities, etc. Ans. From: shivanisharma1@gmail.com To: nationalfilmacademy.com Sub: Seeking information for admission Date: May 6, 2017 Dear sir, I am greatly interested in joining your esteemed for the academic year 2017-18. I am a student of class XII at present and hope to be eligible for your admission criteria. Even though I have heard quite a lot about you Institutionfrom my friend and advertisements, I would like to clear some of my doubts regarding your admission procedure. Kindly tell me when the right time is to apply for a course. Where are admission forms available? Can I download a form over the internet I hope your institution welcomes payment of fee in installment through cheque. Are there scholarships for eligible students? Is there any entrance test conducted for the same? I would also like to know further details such as the course duration, tuition and other fee, study centers and any placement assistance provided after the successful completion of the course. I'm looking forward to an early reply from you on my mail address. Yours truly, Shivani Sharma

2. Amazingkart.com received email of Mr. Arun Patel regarding his problems with iPhone 7. Draft an email from Amazingkart.com for reply regarding his complain. Ans. From: amazingkart@zmail.com To: arun9@rediffmail.com Sub: Response to your mail dated April 6, 2017 Date: April 8, 2017 Dear sir, Received your mail regarding the quality of iPhone 7 you received. We are extremely sorry for the trouble you suffered. We respect our each and every customer. To sell the best quality has always been our motto. We have taken your complaints very seriously. We have already transferred your complaints to the manufacturer regarding the quality of their product, iPhone 7. We also brought your complaints about its features to their notice. We assure you that you will get the best quality. Our customer's satisfaction is our prime concern. Our representative with a technician will conduct you soon. If the cell phone is found faulty, we will surely replace it soon. Thanking you, Your Keyur Bhatta.

E-mail 1. Mr Arun Patle writes an email to Amazingkart.com requesting them to replace the mobile phone he has purchased as the piece us not working properly. Draft an email on amazingkart@zmail.com on his behalf in about 100 words. Ans. From: arun9@rediffmail.com To: amazingkart@zmail.com Sub: Replacement of mobile phone Date: April 6, 2017 Dear sir, I had ordered iPhone 7 and received it last day. I have discovered that the phone has the following problem: 1. It has 4 gb RAM yet data transfer is so slow. 2. It is over heated while installing some appliances. The [Consumer Rights Acy 2015/ Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfaction quality and fit for purpose. As you are in breach of contract I am entitled to have the phone replaced and I would request that you confirm that you will do this within the next 14 days. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it. Thanking you, I look forward to hearing from you, Yours faithfully, Arun Patel