Technical Writing Blog

Documentation generation with AI takes under a minute. It reads naturally, matches the tone of your docs — and is wrong in three places, because the ticket behind it was overridden by a decision no one wrote down. That's not an AI problem. It's a timing problem. The decisions that shape documentation (terminology, defaults, edge cases) get made during requirements and design. Documentation usually gets attached to testing and release, long after those decisions are already settled. AI removed the friction of writing. It did nothing about access to reliable information. If accurate info only exists after release, AI just produces plausible-sounding misinformation faster — and support bots reproduce that error at scale. We laid out a practical model: where writers need early access to specs, and where it isn't worth the disruption. Read the full article