Bitrix24 Talks

How to Increase Revenue 3-5x with WhatsApp Marketing in Bitrix24 🤨 Essentially, this rather sad piece of statistics means that if you send an email to 1,000 people, only 12 will click on the link inside it. Once you factor in all the costs associated with email marketing, a question may arise: is it all worth it? And if the answer is yes, this begs another question: what are the alternatives? Well, you can use SMS and messengers. The same study says, that the click-through rate increases to 11% with SMS and 18% with WhatsApp messaging. Here comes the best part – it just so happens that Bitrix24 allows you to organize, launch, and track SMS and marketing campaigns. If you have both your customers' email addresses and phone numbers, along with their permission to communicate, you can significantly enhance the effectiveness of your marketing campaigns by incorporating SMS and WhatsApp. 🤩Learn more - https://www.bitrix24.com/about/blogs/how-to-increase-revenue-3-5x-with-whatsapp-marketing-in-bitrix24.php

Allow Multiple Downloads In Google Chrome ✅ By default, Google Chrome blocks the automatic downloads of multiple files at once. To save several files from Bitrix24 chats, you'll need to change this setting in your browser. If you've blocked multiple file downloads before, here's how to fix it: In the Bitrix24 chat, click the three dots (...) next to the desired message. - Select Download all files. - Click Download blocked in the browser. - Select Always allow xxxxx.bitrix24.com to download multiple files. - Click Done. You only need to give download permission once. After that, files will be saved without limitations. To re-enable the blocking, select Continue blocking automatic downloads of multiple files when saving files.

Automation rules and triggers in Bitrix24 🤖 Automation rules and triggers can help you automate processes for client and employee interactions. Automation rules perform routine actions like creating tasks or sending emails and notifications. They activate when an item reaches a specific stage. Triggers track client actions and changes to items, such as email views or invoice payments. When the specified action occurs, the trigger moves the item to the designated stage. In Bitrix24, you can use automation rules and triggers with these tools: CRM, tasks, sign, and automated solutions. Each tool has its own set of automation rules and triggers. Check out Bitrix24Care to find out more information about automation rules and triggers in Bitrix24.

Best Features For A Scheduling Enabled CRM System 📅 Is your CRM helping you manage client meetings—or creating more work? A powerful CRM isn’t just a database; it’s the command center for client interactions, scheduling, and follow-ups. Here are the best features to look for in a scheduling-enabled CRM system: Integrated calendar and booking tools: Meetings automatically sync with your calendar, keeping your availability accurate and preventing conflicts. Automated follow-ups and reminders: Reduce no-shows with pre-meeting reminders and ensure tasks are completed with automated follow-ups. Meeting notes and activity tracking: Centralized records ensure nothing gets lost between meetings, providing full context for every interaction. Custom workflows and task automation: Adapt CRM workflows to your unique processes for consistency and efficiency. Real-time reporting and analytics: Track meeting attendance, follow-up effectiveness, and client engagement trends to refine your strategies. Mobile accessibility: Stay connected on the go with mobile apps for scheduling, note-taking, and task management. Integration with communication tools: Sync with email, video conferencing, and messaging platforms for seamless communication. Scalability for growing teams: Ensure your CRM grows with you by offering advanced workflows, custom roles, and performance tracking. Read the full article HERE.

The 5 Most Important Tasks of a Marketing Manager A marketing manager can make or break a brand’s connection with its customers, so getting the right person for the job is crucial. From analyzing performance data that shape future campaigns to social media management and upholding a brand identity, it’s a job that juggles creativity and precision every day. Here are the 5 most essential tasks of a marketing manager: 1. Developing marketing strategies in line with company goals 2. Campaign management from planning to data-driven adaptation 3. Market research and analysis to leave less of your success to chance 4. Social media management to build a personal relationship with your customers 5. Branding and positioning to stand out in a crowded market Check out the complete list HERE.

Five 'Secret' Bitrix24 Project Management Features You Probably Didn't Know Existed As a commercial Bitrix24 user, you have access to advanced project planning, management, and execution capabilities. Here are five amazing but lesser-known features that might come in handy for you: Hidden Projects: When creating a project or workgroup in Bitrix24, you can choose to make it public or private. Additionally, you can select 'Hidden' for extra-sensitive projects. External Projects: Non-employees can be granted limited access to specific projects within Bitrix24. There are actually two ways to do this, with the second option being the creation of a 'Collab'. Scrum: If you prefer Agile methodologies for project management, you can create a Scrum project instead of a regular one. Project Resource Planning: The primary resource for Bitrix24 projects is employee work hours. You can allocate a certain number of hours for each employee for each specific project and then compare this number to the actual hours worked. Project Timeline View: Bitrix24 projects can be arranged in multiple ways. While most prefer the Kanban view and some lean towards Scrum, Gantt charts are also available. If you're a busy professional who doesn't want to spend hours learning about all Bitrix24 project management capabilities, you can schedule a short demo with your local Bitrix24 partner HERE.

Martha AI Assistant In Support Chats 👀 Martha AI is a friendly virtual assistant that enhances your Bitrix24 experience by providing quick and clear answers in support chats. Here is how Martha AI functions: - Automatically joins all new support chats - Quickly responds to inquiries about Bitrix24 - Transfers the conversation to a support specialist if it can't provide an answer Chat with Martha AI is available on any plan. Only commercial plans allow Martha AI to transfer chats to a support specialist. Administrators and Bitrix24 partners can write to Martha AI. To ask a question, click the Question icon in the top right corner. To get an accurate answer, clearly formulate the question: describe the situation in detail, use the correct names of Bitrix24 tools, and ask Martha AI clarifying questions. Check out Bitrix24Care to find out more information about Martha AI Assistant.

Why AI Analytics In CRM Matters For Business Growth AI analytics in CRM isn’t just about crunching numbers—it’s about turning insights into smarter, more strategic business decisions. By embedding AI into your CRM growth strategy, you ensure every decision aligns with your long-term business goals. 1) Real-time insights for smarter decisions AI analytics delivers insights in real-time, allowing you to respond to opportunities and challenges instantly. 2) Improved customer segmentation and personalization By analyzing behavior, purchase history, and preferences, AI creates highly targeted customer segments. 3) Accurate sales forecasting AI analytics uses historical data and trends to predict future sales outcomes with precision. 4) Enhanced customer retention strategies It’s cheaper to retain customers than acquire new ones. AI analytics helps you spot the early warning signs of churn and triggers proactive retention actions. 5) Cost savings through smarter resource allocation AI analytics pinpoints where to focus your time, money, and effort for maximum ROI. Full article HERE.

Key HRMS Data Insights To Focus On For Better Communication 🗣️ Your HRMS generates a flood of data, but not every metric deserves the same attention. To drive meaningful conversations, focus on insights that reveal patterns, spark action, and align with your team’s needs. 1) Employee satisfaction metrics How happy are your employees? Satisfaction metrics from surveys and feedback tools highlight emotional well-being, workplace culture, and areas for improvement. 2) Performance data Performance metrics reveal who’s excelling and who might need extra support. 3) Engagement patterns Are employees actively participating in initiatives, meetings, and surveys? Engagement trends highlight involvement levels and potential disengagement risks. 4) Turnover and attrition signals Predictive analytics in your HRMS can identify early warning signs of turnover, such as declining performance or absenteeism. 5) Real-time feedback and sentiment analysis Pulse surveys and open feedback channels give you ongoing insights into employee sentiment. When you focus on the right metrics, your communication becomes sharper, clearer, and more impactful. Read the full article HERE.

Integrating Your CRM with Calendars & Booking Tools 🗓️ Here are essential features to look for in CRM-calendar integrations: 1. Seamless Two-Way Syncing Ensure updates in one tool reflect instantly in the other. This prevents double bookings and ensures real-time visibility for your team. 2. Automated Workflows Reminders: Reduce no-shows with pre-scheduled alerts. Follow-ups: Trigger next steps automatically after meetings. 3. Compatibility With Booking Tools Choose a CRM that integrates with popular calendars and scheduling platforms like Google Calendar, Outlook, and Calendly. 4. Centralized Data Management Log all meeting details, notes, and outcomes directly in your CRM. This keeps information organized and accessible. 5. Security And Compliance Protect sensitive customer data with encryption, role-based access, and compliance with standards like GDPR and SOC2. Read the complete article HERE.

How to Customize Your Bitrix24 Account Interface 👨‍🎨 Did you know that you can fully customize the appearance of your Bitrix24 account? Whether you're using the cloud version or the on-premise solution, there are numerous customization options available. For example, you can remove unnecessary items from the page interface, restrict CRM access to specific employee groups, add and create extra menu items with external links, and even personalize your account with your logo, themes, and corporate colors. All these options are available to commercial Bitrix24 account users. Additionally, you can limit account access to specific office IPs and track employee actions within Bitrix24. If you have further questions, please contact as at sales@bitrix24.com or contact your local Bitrix24 partner HERE.

Essential Performance Metrics In CRM 📊 Whichever way you look at it, data is the new currency, and businesses that harness the power of CRM analytics gain an edge over their less-tech-savvy competitors. Choosing key performance indicators (KPIs) that align with your overall business goals gives you a clear snapshot of growth and profitability—here are some of the most common that appear on CRM dashboards and metrics: Lead conversion rates: This metric represents the percentage of leads that convert into paying customers. Conversions show sales teams which strategies are working and where improvements are needed. Customer lifetime value (CLV): CLV measures the total revenue a company can expect from a customer throughout their relationship. Understanding your CLV helps teams focus on retaining high-value customers. Sales growth: Tracking revenue trends over time gives businesses the ability to assess how effective their sales strategies are. If you aren’t hitting your targets, maybe it’s time to reassess your strategy. CRM reporting tools give you detailed summaries at the click of a button. For example, reports on lead conversion rates may signal that your performance is down on last week and you need to spur productivity through incentives or adjustments to your workflow. Read the complete article HERE.

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Add Company Details 🏢 Company details are key information about your business, including your company name, VAT ID, legal address, and more. In CRM, these details are important for documents like invoices, contracts, and estimates. Add your company details, and Bitrix24 will automatically insert them into your documents. Here's how to set it up: - Go to CRM. - Click More. - Expand Settings. - Select My company details. - Click Create. If you've created multiple companies, the one set as the default seller will have its details automatically added to CRM documents. You can change the default seller or pick a different company when you create a document. Bitrix24 administrators and employees allowed to change settings can manage access permissions for viewing, adding, editing, and deleting company details. Read the complete helpdesk article HERE.

Bitrix24 Flows: Optimizing Routine Workflows - Free Online Jumpstart Guide Ready to transform your business operations and supercharge productivity? Dive into our free online course - Bitrix24 Flows: Mastering Routine Task Management, accessible anytime, anywhere, without the need for registration. This all-encompassing guide is your ticket to taming chaotic processes and boosting work efficiency. Perfect for department heads and general managers, it empowers you to streamline workflows and elevate team performance. Bitrix24 Flows course offers tremendous benefits for businesses handling repetitive tasks. Configurable Flows let you manage employee workloads in real-time, keep tabs on task statuses, and swiftly eliminate any bottlenecks slowing you down. Get the free online course HERE.

8 Key Factors to Pick the Best CRM ✅ Your CRM is more than software — it’s the backbone of how you connect with customers, organize your team, and grow your business. But, with so many CRMs on the market, how do you know which one’s actually right for you? Here are 8 key factors that separate a "nice-to-have" CRM from a "can’t-live-without-it" CRM. 1) Is it easy to use? A CRM that’s hard to use isn’t just frustrating—it’s a waste of time and money. 2) Can it adapt to your business needs? Your CRM should work the way you do—not the other way around. 3) Will it grow with your business? Scalability ensures your system supports you now and in the future. 4) Does it work well with your tools? Your CRM shouldn’t work in isolation. It needs to integrate with the tools you already use to create a seamless workflow. 5) Can it save you time with automation? Automation can handle repetitive tasks so your team can focus on what they do best. 6) Can you use it on the go? Whether you’re meeting a client, traveling, or working remotely, your CRM should go wherever you do. 7) Is your data safe? Without strong security, that data—and your reputation—are at risk. 8) Is it worth the cost? A great CRM doesn’t have to break the bank.

5 Signs Your Workflow Communication Needs Improvement 🛠️ Workflow communication is the backbone of any successful team, as it lays the groundwork for seamless collaboration, reduced misunderstandings, and sustainable productivity. Here are five common signs you need to improve your workflow communication: 1. Frequent misunderstandings among team members Once an instruction reaches its destination, it can lose its original meaning and cause a colleague to spend time heading in the wrong direction. 2. Low engagement in meetings or discussions When team members seem hesitant to participate in meetings or discussions, it can be a red flag for deeper issues in workflow communication. 3. Duplicated work or missed tasks Few things frustrate teams more than realizing they’ve spent hours duplicating efforts — or worse, they’ve assumed someone else has taken on an important task that is now approaching its deadline. 4. Delayed feedback or approvals If critical tasks are left waiting for feedback or approvals, you get totally avoidable delays in the middle of a high-priority project. 5. Over-reliance on emails for important updates Moving your company-wide announcements to real-time workplace communication tools and centralized platforms reduces the clutter and inefficiency caused by excessive emails Read the complete article HERE.

The Top Customer Success Metrics & KPIs for 2025 ⭐️ Customer success KPIs, or key performance indicators, are a businesses best effort to get into the heads of their users. They allow us to spot patterns, identify blockers, and come up with strategies to meet users at their levels. As we enter 2025, artificial intelligence has turned what was once guesswork into a hyper-efficient, data-driven science. Here are the top key business metrics for 2025 used by leading businesses today: 1. Customer health score 2. Net promoter score 3. Customer advocacy rate 4. Customer satisfaction score (CSAT) 5. Qualitative customer feedback 6. Customer churn rate 7. Monthly recurring revenue (MRR) 8. Customer lifetime value (CLV) 9. Customer retention cost (CRC) 10. First response time Check out the complete list HERE.

🤝 HR significantly shapes employer branding and has a direct effect on your company’s reputation! 🔒 Top talent wants a workplace where they can thrive, grow, and stay, and when companies provide that, they get a loyal and talented workforce in return. But how to become one of those companies that people can’t stop talking about? Their reputation isn’t due to pure luck — it’s the power of employer branding. Here are some tips: 1. Define and communicate your employer's value proposition (EVP) 2. Build a culture that reflects your brand 3. Leverage recruitment marketing 4. Onboard employees to become brand advocates 5. Enhance employee experience for retention 6. Collaborate with marketing for unified messaging 7. Track and optimize your employer branding efforts To learn more about the topic in detail visit our website blog: https://www.bitrix24.com/articles/how-hr-shapes-employer-branding-to-strengthen-your-companys-reputation.php!