Bsc/Msc computer science
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*Mega Campus Drive by Zensar,Pune for Freshers on 8 Nov arranged by Profound..Salary 3.5lpa*
Dear All,
Greetings from Profound Edutech !
We are happy to inform you that Profound Edutech will be arranging a Campus by - Zensar, Pune for Freshers.
*About Company : Zensar (https://www.zensar.com/)*
The company is a global IT services and consulting firm that provides a comprehensive range of technology solutions and services. Established in 1991 and headquartered in Pune, India, it operates with a strong presence across North America, Europe, and Asia-Pacific.
*Eligibility and Criteria:*
- BSC/BCS/BCA - 2024/23/22 batch
- Good in Academic
- 24 x 7 rotational shifts
- Strong communication and interpersonal skills.
*Role:* Junior System Engineer
*Job Description :*
- Proactive monitoring and conducting health checks of the IT environment.
- Working on user tickets
- Conduct remote troubleshooting.
- Ask targeted questions to diagnose issues.
- Test alternative pathways until you resolve an issue.
- Follow ITIL processes.
- Understand and follow all customer specific process.
- Work with seniors and team members
- Work in customer business hours
- Ready to work in out of business hours, including weekends if the job role demands.
- Direct unresolved issues to the next level
- Ticket triage / categorisation / prioritisation / assignment.
- Escalation of Major IT Incidents,
- AD user record currency, network Share access, account provisioning / termination
- Provide high quality customer service on inbound and outbound calls.
- Provide efficient and effective query resolution by taking ownership for first call resolution.
- Identify opportunities to provide information regarding other value-added services.
- Participate in formal and informal trainings.
- Adhere to all legislative requirements required for the role.
- Ensure Service Level compliance for Incidents and Requests
- Monitoring of the Service Desk queue, ensuring all tickets are dealt with in a timely and professional manner.
- Follow agreed or documented IT Operational Processes, and ensure they are consistently applied to maintain high quality and efficient IT service delivery.
- Maintain and improve on key performance indicators.
- Participation in improvement of the quality of the Service Delivery
- Active involvement in team and cultural change within the Service Desk team
- Other responsibilities as directed by the Supervisor or Team Lead of Service Desk Team
*Job location:* Pune
*Salary:* Rs. 3.5 LPA
*Campus Date :* 8 Nov 2024
*For More Details / To Apply: Visit :*
https://bit.ly/3AjsEYl
*Deadline to Apply:* Before 7 Nov 2024 till 5 pm ( applications received after deadline may not be considered )
*Regards,*
*Placement Team*
*www.ProfoundEdutech.com*
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Don't Ignore it is chance get starting career from tcs doesn't matter role , matter you have job..
